"MARIA, SYLVIA and AOIFE are all friendly, kind, helpful and go out of their way for customers."
"The staff here I've always found to be friendly and happy to help."
"The lobby hostess (priya I think her name was) offered to get my food when it was ready so I could sit down with the toddler."
"This is a recognition review. You guys have completely changed your customer service skills to a much much better level."
"Nice new refurb. Good place with generally good customer service."
"Always great helpful staff, fast service, cheap prices, and RSPCA monitored eggs and pigs. Happy."
"The staff bringing over the food and the cleaners were friendly, helpful and fully understanding when I wanted a new hot chocolate."
Cons:
"Customer service poor."
"The staff here can mostly be seen and heard mucking about in the kitchen. They're also rude and have no customer service skills."
"If you want to be treated like scum by staff this is the place for you!"
"Whenever we go back and still nicely explain their mistake the staff are always rude and not even apologetic!"
"RUDE staff telling me im holding up the queue but not giving me guidence no manners."
"Went there today through the drive-thru and was served by a very rude crew trainer."
"Rude staff, I ordered something that they didnt give me in the drive thru."
Order Accuracy
Pros:
"Food is always been served: hot through drive thru (so far) and other than that pretty good."
"The fries were fine and nuggets too."
"Only the burger was ok."
"It tastes delicious hot and tastes better than a lot of other McDonald's I've been to."
"The food is always really well done and not sloppy as some can be."
"Loved this place, good burgers and well cooked, unlike other McDonald's."
"The staff were very friendly and polite and the food I got was very good."
Cons:
"It's was my 4th visit to this restaurant and once again they forgot some of my order."
"Order was short a whole meal."
"Every time, it takes a minimum of 45 minutes to get stone cold food."
"If there was a zero star I’d give it, disorganised is an understatement, 40 minutes wait for food, the staff are rude and the food was cold with items missing."
"I am very disappointed about this mcdonalds,second time items missing,without chips and wrong items."
"Always there is something missing in the order and have to go back to ask for it."
"Got home and there's NO FRIES with my Large Big Mac Meal purchased through the drive thru."
Facilities & Amenities
Pros:
"iPad area for children available."
"Free car park available."
"Drive-thru available."
"Wi-Fi and toilet available."
"Nice McDonald's, located very close to the Princess Royal University Hospital."
"They do have toilets and facilities that you can use without a purchase, if required."
"Fabulous McDonald's. Added extras, a drivethrough, table numbers if you want staff to bring your food to you."