Specscart Reviews Summary

Price and Value

Pros:

• "Specscart quoted £33.99 to exchange the lenses."
• "All this for a third of the price Specsavers were going to charge."
• "Anti-glare coating was added to the lenses for free."
• "Specscart supplied first class varifocal lenses into my existing frame and at a cost that did not break the bank."
• "I've ordered my glasses from this company, paying £30 for my lens, frame and next day delivery."
• "Only ordered glasses on Monday and arrived on Thursday..granted they’re only reading glasses without any special lenses etc but still 3 days!!"
• "The glasses are beautiful, I have two pairs of my normal glasses decently priced and stylish."
• "The ordering on the website was as simple as could be, the price was incredible and the quality of the glasses was top notch."

Cons:

• "2 pairs of glasses break in the same place 5 days apart."
• "This place is a con. DO NOT EVER BUY THEIR RUBBISH FRAMES. 3 months old and both broken."
• "The window of change is too small so I am struggling with them."
• "When asked about NHS she rolled her eyes and gave colleague a look with her eyes rolling backwards."
• "The glasses the staff had dropped were varifocals and was told can be popped into other frames at an extra cost."
• "When the glasses arrived they had glazed the lenses the wrong way around (left prescription in right eye and vice versa)"
• "The varifocals are not as good as my previous ones."
• "I had lost mine and needed replacement in a hurry, I paid £29.99 and I must say they are perfect."

Customer Service

Pros:

• "Specscart team are professional, friendly and were super quick in exchanging the lenses in my existing frames."
• "The lovely sales advisors were also very helpful, and again did not pressure me at all to buy any of their glasses."
• "I recently visited Walkden branch as a new customer. I was greeted and checked in on the iPad."
• "Helen was very understanding and was more than happy to help out by fixing my glasses."
• "Staff were extremely helpful and supportive to my elderly father."
• "The customer service and help I received was excellent. The price of the glasses overall is unbelievable."
• "Brilliant staff, friendly, attentive and above all professional. My glasses are perfect and were at an unbelievably price."
• "The staff here are really nice and very helpful. The optician was really good and very thorough with his examination."

Cons:

• "The sales idiot was dismissive and blamed physical damage."
• "The so called expert also dismissed this as user error causing the breaks."
• "I’m sat down as unwell with knees and the lad starts to get aggressive."
• "When asked to speak to the manager, she informed us (while eating and drinking) she was the manager."
• "Called to report the issue and the girl on the phone didn't even apologise out of courtesy."
• "She refused to acknowledge the problem insisting my mother was the problem."
• "The lady with short hair on the front was so helpful - she went out of her way ringing round different stores to get the glasses I wanted!"
• "I am currently working full time Monday to Saturday in a hospital environment. My usual opticians is closed before I start work and finish work."

Product Quality

Pros:

• "Great quality glasses, super speedy service and friendly staff."
• "The glasses are beautiful, I have two pairs of my normal glasses decently priced and stylish."
• "They turned up the very next morning, the packaging was excellent and I did not expect to receive extras such as lens cleaning fluid."
• "The glasses that turned up were very well made and the prescription was perfect and my son loves them."
• "Very good Service from start to finish eye test appointment Tue glasses ready on Thursday to pick up all as I wanted."
• "The ordering process was really easy, choose your frames and lenses and upload a picture of your prescription and click go!"
• "Fantastic service, only ordered glasses on Monday and arrived on Thursday..granted they’re only reading glasses without any special lenses etc but still 3 days!!"
• "When my specs arrived I was so chuffed. So in the box of love you get the specs, a specscart hard case, I got another case by the designer, some cleansing fluid, a screwdriver to repair those lose screws. and a cloth."

Cons:

• "The glasses the staff had dropped were varifocals and was told can be popped into other frames at an extra cost."
• "The window of change is too small so I am struggling with them."
• "I’ve ordered online with Specscart twice and really impressed with the quality of glasses, sunglasses, value for money and delivery speed."
• "Ordered prescription sunglasses on Friday online and received confirmation pretty quickly that they were being made."
• "After needing a pair of glasses with a new prescription lens, I turned to Specscart as I needed the glasses within a 48 hour time frame."
• "Ordered two pairs of glasses as I wasn’t sure which would fit my face better and haven’t got a bad thing to say."
• "First time at the opticians for a long time. The staff here are really nice and very helpful."
• "The customer service lady was very unfriendly and insisted on charging me for frame holders for the glasses."