Address: 478 Bath Rd, Slough, SL1 6BB, United Kingdom
Phone: +441628702820
Rating: 4.4
based on 117 reviews.
Customer Service
Pros:
"The team here is understanding, quick and deal with the inquiries efficiently."
"Thank you to Elliot Hood for great customer care, and likewise to Katie Francis and the Service team."
"Customer service is second to none, Nikki and the sales manager are superb, they made the customer journey so easy and they have excellent listening skills."
"I’ve had a really great level of customer service from the team at Sytner Mini Slough."
"Professional, knowledgeable and timely sales support was provided throughout the purchasing process."
"Absolutely amazing experience. Nikki was great and on point from start to finish!"
"Great customer service from Jamie Macleod at Synter Mini in Slough both pre and post sale including a very prompt and effective turnaround of a minor issue experienced after initial use and we appreciated the follow up calls afterwards."
Cons:
"What was unacceptable was the complete lack of solutions and customer care following this."
"I was not informed that there was going to be a labour charge up until today, which was not discussed on Friday."
"Around the same time the engine light came on, and we had to go through the rigmoral of taking it back to the garage, and they didn't have a courtesy car available to give us."
"The overall experience, it was very poor, the staff in the body shop need more training in diversity."
"Having visited your garage for our Mini Cooper D to be serviced we experienced some of the worst customer handling I have known in the industry."
"I was ignored and made to feel very uncomfortable when I asked for help!"
"The customer service I've received is an absolute disgrace, made worse by a very unhelpful service advisor (Syeda) who was blunt and unhelpful."
Sales Experience
Pros:
"The best overall car buying 'experiences' I've ever had. I call it experience because that's what it is."
"The purchase process was really easy, I didn’t find them pushy (including the finance talks) at all hence the very positive overall experience."
"From start to finish we had truly exceptional experience, Nikki Badhan was looking after my wife and myself, updated regularly during the production process, and went above and beyond on the day of collection to make sure it happened."
"Bought a car from there last week and Ashley was a total delight all the way from showing the car to the test drive to completing all the paperwork."
"On contact Gio the salesman was terrific. helpful, knowledgeable and friendly he gave me a personalised video of the car and talked me through all the issues."
"Great experience! Callum Willerton was my salesman and was very accommodating and informative in helping me buy my first car."
"I would not hesitate to recommend this team for your next trade-in / purchase as the overall service was frankly perfect."
Cons:
"I cannot believe that such an established brand could sell an approved car in this condition, it was clearly not mechanically checked and they spent more time trying to cover that up."
"Complete rip off, more expensive compared to lease companies."
"Not sure if reading skills are required for the sales force at Sytner Mini Slough."
"Unashamed salesmanship."
"Once they have your money they could not be more unhelpful."
"Using COVID-19 to push hard for sales by requiring a chaperone round the showroom all time."
"It's baffling how they're allowed to get away with this pathetic level of customer service."
Vehicle Quality
Pros:
"New car is great and arrived looking brand new. You couldn't ask for more."
"I bought a mini cooper s which is amazing drive and comes with great features for the price."
"Edward Hester was really helpful & informative - really pleased with my new mini convertible."
Cons:
"After 6 days of collecting the vehicle 3 components have failed, and the MINI countryman is leaking oil, losing all water and coolant, over heating, and is therefore undriveable."
"However, there is a small issue which apparently doesn't just affect my car. in very low temperatures my center console (which has the radio, rear view camera, Bluetooth, sat nav etc etc) doesn't start up and is completely black."
"Brand new car was full of scratches upon collection and repair work was carried out by amateurs."
"Had a car from here for 4 months. Needed to bring it back after DAY ONE because of faults and then again 3 months later."
"Do not take your car to be worked on here!! They use the premium brand of mini to charge extortionate prizes for sub par work."
"And then, she quoted me around £900 inclusive to get the sensors replaced as it is damaged due to the collision, and isn't a manufacture defect."
"During the service one of the brake caliper nipples snapped which I was told was due to it being seized... The caliper was not salvageable and after my car was there over the weekend I had a new caliper fitted at a heavy cost."
Facilities & Amenities
Pros:
"A state of the art car dealer, a fancy glitzy showroom."
"This dealership offers a free in-house Wi-Fi connectivity, they have a seated waiting area with an on the wall flat screen tv."
"Within the waiting area are there are self-serving free drinks facility."
"P.s Complimentary (quality) coffee and biscuits while you wait are also a nice touch!"
"Also the store and everything looks great."
Cons:
"Parking in front of junction access to residential car parks, impact is that residents cannot see out to exit, grass verges chewed up by delivery lorries."
"BMW cars, stock vehicles left on adjacent residential roads."
"The one thing I am unable to confirm as I did not see is if this dealership has high visibility disabled parking for their disabled customers?"