Address: 15 Home St, Edinburgh, EH3 9JR, United Kingdom
Phone: +441313761410
Rating: 4.7
based on 247 reviews.
Quality of Service
Pros:
"An excellent service as it was all done in about 40 minutes."
"The service was impeccable; not only my phone was properly fixed, but this happened also in a very short timeframe."
"Lucas was extremely helpful, fixed it up within a couple hours and had it back to me asap."
"Perfect service. Brought my phone in to get the screen fixed and it was ready the very next day."
"Everything looks and works great and even comes with 12 months warranty."
"Top quality service! Gave my Xbox in and it was all fixed on the same day."
"Had a phone screen fixed here today. Was cheaper than all the other places we checked with (5 others!!) and the service was quick (30 minutes)."
"They managed to fully fix it within a day! The phone looks like new & works great."
Cons:
"They fixed my phone screen for 65 pounds and at first everything seemed ok but then I noticed a few problems."
"The screen stays black even though it is on the brightness won't be the same."
"I went at 4pm after work as had dropped my phone out of my pocket and the screen was not working. Was surprised when they said to wait 30 minutes and come back."
"Please save yourself a headache and take your business elsewhere. This store and their call centre is a complete joke."
"My iphone XR was damaged by taking a wee swim. The screen turned black and the phone was only working in the background. Mr Fix fixed it in an hour at a very reasonable price."
"After 45 minutes I called them again and they couldn't give me any more information."
"Do not take ur tech to this place ever in Edinburgh as not only are they incompetent,clueless at what they do they are liars and conmen."
"When I asked the member of staff he said the phone was left on top of a machine."
Customer Service
Pros:
"Furthermore, the politeness and kindness of the owner made was an added value."
"Lucas should be congratulated on his professional approach and his genuine willingness to help."
"Very friendly and easy going guy. My iPhone screen repair was finished at the same day without any problems."
"They admitted usually repair was longer but I was lucky and the guys were amazing, lovely and knew what they were doing!"
"Lucas helped me make the best decision for my cracked Pixel 6 screen."
"I and my daughter are extremely grateful to this fine employee and commend his technical knowledge, skill but most of all his humanity."
"Really lovely service. Staff are clearly knowledgable and skilled. Harry was especially helpful, both online and in person."
"They went above and beyond! I had a problem with my microphone,and they didn't let me leave the shop until it was solved."
Cons:
"I went into Mr Fix to buy a phone, a case and a screen protector. Both members of staff who helped me were very friendly and welcoming."
"These guys are amazing, friendly, helpful and honest. They listen to what the issue is and provide solution."
"Wouldn’t go anywhere else, dropped my laptop and the screen went blank, went to 3 repair shops prior who all told me that I’d need to spend hundreds on a completely new screen."
"Best repair shop in the area, Harry was super helpful they replace my Google pixel 5 screen in no time, excellent quality job, original spare parts and decent prices!"
"Went for a phone repair at Mr. Fix in Toll cross and I got my phone repaired while I am waiting at the shop in 15 minutes."
"Very friendly in store, but zero communication when you aren't there in person."
"Avoid Avoid Avoid this dodgy place !!!! Doing repairs he broke my screen and charged me for his bad job !!!"
"After my 3 year old dropped juice into my mobile my speaker didn't work so I took it to mr fix yesterday morning."
Price and Value
Pros:
"Lucas offered me a secondhand phone, in excellent condition for a very good price with a small discount for some parts which may be retrievable from the old phone."
"Cheap screens than other shops. Cheap second hand iPhones and good quality."
"I bought a Pixel 7 from him and he helped me set it up in his store while juggling many other customers."
"Gave me a 33% discount. A good experience."
"I had a water damage to my iPhone while I have to leave town the other day. I headed to the shop in the evening and Lucas was really helpful, my phone was repaired and ready on the next morning."
"Great service! Booked in a time slot easily online. When I arrived was offered two options to try and diagnose the problem."
"Really helpful friendly guy works here, gave me good advise about fixing a broken laptop and was far cheaper than the Apple store."
"Very quick service. Fixed my phone very quick at a great price with friendly service."
Cons:
"2019 Huawei with cracked screen. Lukas gave honest advice about repair costs versus phone value."
"I bought a almost new iPhone 14plus here for 650. Other iPhone devices second hand are much cheaper than other shops."
"Had a few quick fixes over the past 3/4 years. Most recently got an old Samsung fixed and bought a new phone from the shop itself."
"Absolutely banging service can’t recommend enough and it was so important and they have done while I wait best place to in Edinburgh."
"Told my phone would only take 3 hours and cost 70 went into the shop the quote changed to 100 to get my screen repaired as the quote they gave me was the wrong glass."
"Bought a micro SD card today, don't usually like going into shops that don't display the price on each product."
"Got my phone fixed and returned within 1 hour and quoted less price than every other shop. So happy I called this store before going anywhere else."
"I needed a screen replacement for the phone which is not a common model. Having shopped around, I got the best quote."