Netversal Communications Reviews Summary

Customer Service

Pros:

• "Incredibly helpful. Was willing to help me determine the problem with my phone before I even bought anything, then sold me what I needed for a very fair price."
• "They are always wonderfully helpful it’s amazing, the staff is amazing."
• "Very helpful shop."
• "Very kind and helpful."
• "Friendly, knowledgeable, capable Staff with great prices."
• "Staff member I spoke to was very helpful and spent time explaining how I could do this 👍"
• "Anirúdh is an amazing communicator, he informed about the steps and procedure very clearly and in a simple manera."

Cons:

• "Scam artists. Best avoided... there is another one 100m up the street."
• "Just STAY AWAY. The overpricing is mind-blowing (and the store clerk guy was a bit condescending)."
• "Horrible service."
• "Shocking service, Sold my son a chrome-book charger."
• "So, poor service, dead phone, well out of pocket, AND now an earful of abuse. AVOID LIKE THE PLAGUE."
• "The whole experience has been so shady, and refund has been refused. Horrible experience, with a bit of fraud and tax evasion thrown in."
• "Disgusting customer service from one member of staff when I tried to return an awful phone that I bought a few days prior!"

Repair Quality

Pros:

• "Repaired my phone when other shops said it could be done and for more than a fair price."
• "Fixed my blurry Samsung S20 front camera. Very recommended."
• "Came in to clean the charging point of my iPhone - job done in 10 seconds."
• "Fixed same day!"
• "Service was provided very fast, in a friendly manner & professionally."
• "The staff are always efficient and extremely courteous even with the most challenging repairs."
• "These guys are absolute pros at repairing phones and laptops and will do a more reliable job than manufacturers- without wiping your data."

Cons:

• "That was true before I discovered that during that fix, they damaged something inside the phone."
• "Screen repair, resulted in a touchscreen that did not work the following day."
• "Accessories purchase for my son.. not too expensive but terrible quality.. and NO RETURNS!!"
• "Read the reviews further down the list before going to this shop, They do not use genuine phone parts and overcharge, and they are full of lies and con men."
• "Came here to get my phone screen repaired, and afterwards my face ID and back camera no longer worked."
• "Got my screen fixed from this place around a year ago, and they used a fake screen to replace it now my screens acting up again and its due to this!!"
• "Paid £29 for a diagnostic check, told me it was the charging port that was broken. They replaced the charging port and then said it wasn't the charging port that caused the issue..."

Price and Value

Pros:

• "Biggest range of vapes in town and at bargain prices."
• "Also much cheaper luggage storage than many other places in the city and ideally located 5 minutes from the station."
• "Netversal helped me out in a needy situation my phone screen was fixed for a very fair price and very fast also."
• "Angels from heaven that fixed my phone when I urgently needed it and was despairing at the other phone shops in town trying to sell me things - knew the answers to everything, efficient, affordable, professional and fun!"
• "Super courteous and great value."
• "The price is also more than reasonable."
• "10/10 service, and saved us £240."

Cons:

• "Asked for HDMI to VGA cable. Price was 3 times greater than on Amazon."
• "I just went in to buy a micro USB cable (1m long). I was charged £8.99."
• "Bought earphones that only worked in one ear, and two vapes that broke within a few weeks each."
• "Sold me a cheap knock off screen protector for the wrong phone."
• "I PAYED 70POUNDS AND FOR WHAT MY SCREEN TO ACT UP YOUS NEVER EVEN PUT IT OB THE PHONE Properly."
• "The shop owner told me he can fix my phone screen for £160 (ridiculously over-priced) in 3 days."
• "buy a small tripod for the phone to take home and at the first attempt broke."