iSmash - Edinburgh St James Quarter Reviews Summary

Quality of Service

Pros:

• "The technicians at iSmash in Edinburgh St James are absolute legends. Very knowledgeable and great service every time."
• "Ray was absolutely fantastic,, I went on a couple months ago and he fixed my phone without issue."
• "Polite, patient and got the job done quickly. Thank you so much. My phone looks like new again after smashing the screen."
• "Twice I’ve been to iSmash Edinburgh and twice Ray has provided a superb service."
• "Lukasz helped me my pixel 6a screen repair. He was polite, efficient and everything was sorted in a rapid amount of time."
• "Went to get my Screen and Battery fixed (For Pixel 3a) and the service was super!"
• "Ray was super helpful, explained the condition of my phone's battery, gave me a discount, and was just a lovely bloke all round."
• "Quick and Reliable Phone Repair Service: Fast, professional service, and gave me the right advice to make sure my phone works like new."

Cons:

• "Although I think the quality is not good enough at first and find them to argue for times, they explained the situation to me."
• "My wife went here today with my Google Pixel 7 for a repair as the charging port is damaged and the phone still under Google warranty. It seems like they were not interested and they been quite rude towards my wife."
• "Made an appointment online, paid £5 for it, got a confirmation. I then phoned the shop to confirm they would fix my phone on the day of the appointment and they said yes. I waited a week and came to my appointment to be told that they do not have the needed part, don’t know when they might have it and they can’t give me my £5 back."
• "On your website it said you have screen protector and cases for Google, Samsung and Apple. I wanted a screen protector and case for my Google pixel 6 when I got there the guy was very rude and told me they only do iPhones and I was to try London."

Customer Service

Pros:

• "Ray was brilliant 5* service with a smile. I had made a mistake with my booking but they fit me in and fixed my phone very quickly."
• "Excellent service, employee (Ray) at St James Quatre iSmash knows his stuff, providing diligent and effective advice/guidance."
• "The man that took my phone was simply magical. Quick, effective and friendly."
• "Incredible service from Ray. He went above and beyond to help me fix my phone before I went away despite there being a bigger problem than we initially thought with the phone."
• "Ray provided exceptional service, quickly repairing my iPhone screen at a fair price."
• "Went in to get my iPhone screens changed, yet I was given the option to buy another phone for almost the same it cost to repair."
• "Fantastic customer support, super helpful and replaced my iPhone battery within 90 minutes."
• "Excellent service from I smash, located in the sky store. Professional service, quick, efficient and very effective replacement of my Google pro 7."

Cons:

• "Had to phone Sky to have another delivered. Major drawback was that phone was sent to our old address."
• "Hubby took his phone here to be repaired through bank insurance. He arrived at his given time and told to come back an hour or so later. He went back to be told they had ordered the wrong colour of part so hadn't started work and it would take another week or so for the correct one to come in so hubby reluctantly said OK just fit it."
• "Walked in here and my guy sorted me within two mins, no queuing. Come here for your tech needs."
• "Fantastic service, speedy solution and friendly professional gentleman. Second time there on Monday afternoon and was the same experience again. Thanks so much!"