Brothers | Oxford Reviews Summary

Staff Professionalism

Pros:

• "Luli was so professional, constantly checking my hair was lifting right and that the toner was perfect."
• "This was my first visit and it was absolutely wonderful! From the lovely warm welcome upon arrival through to the knowledge and expertise of Stephanie who helped guide me to the best solution for my hair colour."
• "The staff are all so friendly, attentive and really know their stuff."
• "Carol and her team always cut to a high standard and provide a relaxed environment."
• "He took time to ensure he really understood what I wanted & then went above and beyond to achieve it."
• "The receptionists are very warm and welcoming, the lovely trainees are very attentive and my stylist always take the time to ask about what I'd like and takes a real interest in me."
• "The entire team is extremely talented as well as professional and the hospitality is second to none."

Cons:

• "Although ok with the cut the service was none existant. Staff more than happy to engage each other in conversation but the only thing they said to me was 'that's £37 please.'"
• "I expect the service to be better comparing to the price. They rarely even make an eye contact with me."
• "The hairdresser that was taking care of me was so angry that she wasn’t even talking with me, the only thing you could see was her unhappy face."
• "Paid more for a 'creative stylist' Luli, who seemed to have no experience cutting very short hair in women and very little skill."
• "The hairdresser came in ten minutes late and was uncaring."
• "The staff were so rude, giving rude stares and despite getting the job done, the services were pricey for no reason!"
• "The lady in charge of me clearly had a bad day. She was curt bordering on rude, barely explained what she was doing."

Salon Atmosphere

Pros:

• "The salon exceeded my expectations by far!! With such a welcoming atmosphere and the kindest staff."
• "The atmosphere was warm and welcoming, the ambience was very pretty and elegant."
• "Wonderful, relaxing salon! The staff are friendly and attentive."
• "Lovely salon located in Oxford, easy to get to from the centre. Staff are very friendly. Salon is very clean and welcoming."
• "Always so welcoming and professional, all the staff treat you as a member of the family."
• "The Aveda products they use the smell is amazing and always leave my hair so shiny and healthy."
• "I like the spacious decor of the salon, the massage chairs and - most of all - the wonderful Aveda products that Brothers use."

Cons:

• "The room is tiny, cluttered and smells bad, there's no attempt at making it a nice environment."
• "Not suitable for massages, or any relaxation treatment. I left feeling stressed and ripped off."
• "Quite a vacant, hostile environment too. Not pleased I went at all, unfortunately."
• "I don't think sitting on a massage bed with your feet in a bucket on the bed is the expected luxury experience for £55!"
• "During my treatment she came back with her hands smelling very strongly of cigarettes and washed my hair like that, which was quite offputting."
• "As my hair was being washed the hairdresser talk to the other worker about all the disadvantages of working at this salon, expressing her displeasure and frustration."

Service Quality

Pros:

• "Got my mothers hair dyed twice here and she leaves with her hair softer than before."
• "Brothers is wonderful - focussed on helping clients feel and look their best, Esther then on imposing high fashion or up selling."
• "Free head and hand massage, free hot drinks and fabulous massage chairs when you have your hair cut."
• "The service and colouring is amazing as I went to color my hair the first time round."
• "Had balayage done by Keira at Brothers Oxford and she was incredible, achieved exactly what I wanted and left my hair shining too."
• "Came away feeling pampered with a beautiful new cut and colour."
• "Lydia always cuts and colours my hair and i have been extremely pleased with it every time i have been to the shop."

Cons:

• "They use Aveda, which is weak bleach, so my hair turned out orange rather than blonde."
• "One star because the service I wanted, colouring, was rendered adequately. Otherwise, my experience at this salon was horrendous and I left feeling wretched."
• "Terrible quality gel nails and much too expensive."
• "My daughter’s haircut was not what she asked for. She cried when we got home."
• "She didn’t charge me because of how much she botched the haircut."
• "The service from then onwards was appalling. I was left with a big hair drier left for nearly 10 mins, clearly nobody wanted to be near me or explain what was happening."
• "Unfortunately my gels only lasted 4 days! My mums have been fine so far but it was disappointing for me as I can do my own gels and they last significantly longer!"