Asda Bedminster Reviews Summary

Customer Service

Pros:

• "I cannot thank the lovely pharmacist Sira for helping obtain essential Parkinson’s medications for my Dad who was on a trip here."
• "On the last two occasions we have found the staff to be brilliant- Faye, who took us from a queue to the Scan and got us scanned super quickly, and today Janet, who was coping alone with the basket section when all the tills were sticking at payment."
• "The staff members have always dropped what they were doing and helped immediately."
• "I came into the Asda bedminster store and spoke to a very kind helpful customer advisor called Kayleigh today."
• "The very kind gentleman Bob … was really kind, really efficient and didn’t make the experience awkward at all. Great customer service."
• "The gentleman, who was in charge at security desk, by the entrance, provided a 5 star help."
• "Just wanted to thank the manager and all the staff that came to help when my friend accidentally locked her 2 year old grandson in her car."

Cons:

• "I've spoken to customer service about this five times now and I keep being told I'll be called back but so far nothing..."
• "The customer service there is horrible. One of the staff has this written at the back of her clothes 'happy to help' I asked for assistance to pay as the machine wasn't working. She immediately got angry and said IM OFF DUTY 2 times."
• "Poor customer service. I encountered a really unhelpful staff member who was obstructive with the information she shared."
• "Some of the staff is unbelievably rude for no apparent reason."
• "everytime i go to counter for scratch cards certain staff always busy yakking with other staff instead of serving customers."
• "Very rude staff Happy to Help what a joke tried to use self serve and very rudely told you can't bring a trolley through."
• "What a nightmare. Always rude and have an excuse for very poor service."

Store Layout & Cleanliness

Pros:

• "Parking plentiful,& also has a self-service gas station."
• "Otherwise, this is a nice store, fairly clean, and a good selection of whatever."
• "Well stocked with foods&clothes."
• "It's my local supermarket so I visit quite often. Recently been refurbished and it looks a lot better."
• "It's a big Asda supermarket store here in Bedminster, Bristol and very spacious aisles, clean and well stocked shelves."
• "This is a really good big store I use for small top-up shops and a monthly online delivery."
• "An awesome place to shop, whether you want good cheap food, household goods, CDs and DVDs, clothes, books, magazines, toys or the chemists."

Cons:

• "The changes that are being made in this store is making it a very unpleasant experience it's too crowded with a lot of wasted space."
• "Store was a mess, isle layout makes zero sense and the worst customer toilets I have ever seen in my life."
• "The most disgusting part was the blood splatted up the side of the cubical from someone injecting."
• "Used the in store toilets and I can honestly say they are the worst toilets I have ever encountered in a Supermarket."
• "OK, but too many beggars congregate in & around the entrances & customer toilets ALWAYS smell really strong & vile, of seriously stale urine."
• "Filthy smelly toilets, filthy entrance door to store."
• "The toilets aren’t the cleanest...popped into the toilets recently, they smelt really strong of urine & they were really dirty!"

Shopping Experience

Pros:

• "We like to use the large self checkouts that have belts too."
• "Most of the staffs are friendly and supportive."
• "This particular Asda is always busy, but the staff are efficient enough,&queues never last very long."
• "The staff at Asda are usually friendly and helpful, and the checkout process is usually pretty efficient."
• "They have what we need most of the time, so it's usually a quick and easy experience."
• "The check-out staff are generally very pleasant and helpful."
• "Friendly staff? Self check out staff are great, Nick is one very witty guy always up for a bit of banter."

Cons:

• "This place is run so terribly."
• "Management for staff and welfare unreasonable and downright nasty."
• "Frequently too busy and empty shelves without enough tills open or checkout staff."
• "That's it!!! I am finally done with this Asda. Went there yesterday, it was really busy and guess what?! All manned checkouts closed."
• "Absolute mongsville, on the till and shoppers alike."
• "Zombified staff and only two people on check out tills out of 11 tills."
• "Personally... I can't stand ASDA. And this place is the reason why. It might be cheap, but quality is awful and the people are worse."