Address: 1st Floor, Peek House, 20 Eastcheap, London EC3M 1EB, United Kingdom
Phone: +442075235158
Rating: 4.6
based on 527 reviews.
Staff Professionalism and Skill
Pros:
"Michelle is very knowledgeable and competent at what she does."
"Vera is caring and friendly and have plenty of experience and knowledge in this field."
"The whole team was very kind and attentive to my needs and concerns about the laser tattoo removal."
"All the therapists whom I have met been a pleasure to work with - very friendly, patient and make you feel at ease during treatments."
"She was reassuring throughout the session and really comfortable to talk to."
"The staff is very friendly, super knowledgeable and helpful."
"Been doing laser hair removal with Funda, incredibly professional and so precise with her work I’ve never been dissatisfied."
Cons:
"£1000 down the toilet. I had Morpheus 8 done which left me swollen for one month then my skin darkened around my mouth and cheek."
"I find the receptionist so unprofessional and have had a few horrible experiences."
"Sylvia didn’t ask any of the pre laser questions and the appointment felt very rushed."
"All the consultations had been fast paced (not much attention given) and extremely painful."
"I’ve paid a lot of money to have certain things done, and I feel some of things that were meant to be included I’m not having done."
"The only criticism I would have is the lack of aftercare, as I feel for the amount you pay for these treatments there should be some sort of follow up email or phone call after your treatments asking how you’re getting on with it and if it’s working but there is nothing."
"Spoke to them regarding an issue that was bothering me, all I can say is I felt worse about the problem after speaking to them. Quite abrupt, and not at all reassuring."
Treatment Effectiveness
Pros:
"The results have been great."
"I have done 3 sessions of Morpheus 8 face and eyes treatment at the clinic with Erika. My results speak for themselves, my skin has tightened a lot."
"The results are amazing... from the first session the results have been much better than I had expected."
"Even if I have fair hair, the laser has worked pretty well so far, especially on my legs and underarms."
"The hair is visibly thinner and haven’t shaved for over a year now."
"So far I’ve done 6 sessions and the results are OUTSTANDING! My skin was never this smooth in my life.. it’s just amazing!"
"I have had 2 laser hair removal treatments so far and the result are amazing."
Cons:
"This was my 2nd laser hair removal treatment, the first one was extremely painful and fast which made me hesitant to continue with my 8 set of treatment I bought."
"The only thing I would add is that if you have a little stubble then the technicians will ask if they can dry shave you... it made the laser unbearably painful."
"I certainly felt my skin pigmentation is worse as the dark spots on my chin are so obvious that my normal make up can not cover."
"I unfortunately had a situation where the laser removed hair where I still wanted it."
"Cool sculpting-lower tummy... The most painful treatment i have ever done... It did not even work."
"I’ve tried laser hair removal before, but unfortunately nothing worked for me properly."
"The consultations are more focused on selling standard products packages than offering a solution."
Customer Service
Pros:
"Right from the start when I spoke to Kornelia she was extremely friendly and polite."
"Elle at the reception is brilliant... she provided excellent customer service which promptly solved the problem."
"When I had a problem with it Aura from customer services was extremely helpful and friendly and completely solved my problem."
"The ladies welcome you with a warm smile which is great!"
"The girls at the reception desk... brought great conversations and laughs!"
"I appreciate the follow up call which demonstrated the clinic’s focus on customer care."
"The staff here are much more friendly than I’ve experienced at other clinics too."
Cons:
"Even though the receptionists can be a bit difficult to deal with and appointment are hard to get."
"Had an online consultation and was told that I would be contacted back once she had spoken to the doctor... So far, I have not received any update/feedback in regards to my consultation and have wasted my time speaking to this company in the first place."
"If you are of colour, then please do not waste your time contacting this company as they will ignore you."
"The managers are quite sweet when you purchase but not when you ask for your rightful refund."
"DO NOT PAY THEM... No service or store requires 2 WEEKS to refund you."
"However, their appointment booking system is terrible."
"Cancelling my appointment last minute is unacceptable."
Clinic Environment and Management
Pros:
"For a very personal and engaging service, I was impressed with the cleanliness and attention to detail of the practitioner Lucy and the rest of the team in general."
"Clean salon, with good prices and proper equipment."
"There are lots of new safety measures in place to keep everyone happy and healthy."
"The clinic is super clean."
"In terms of quality of customer service, the staff is very friendly and able to humanly deal with situations."
"All staff were super polite and the place has a great and friendly atmosphere."
"Services are of highest standard and pretty much painless."
Cons:
"The only real downside is that the clinic is pricier than some of the other deals you typically find online."
"Scheduling mistakes, no proper before after pictures, beauticians having a good chitchat session during treatment all gives off the impression that customer service is somewhat secondary."
"I would not recommend this clinic to a working professional for Picosure based on the appointment availability."
"The problem is mainly with the poor management and logistics."
"I think the fact you've tried to discredit my comment by ASSUMING I've received compliment treatment speaks volume."
"I actually like the clinic, but I only thing I don’t like is that you don’t have a set person doing your treatment."
"The consultations are more focused on selling standard products packages than offering a solution."