Address: 12 Palace St, London, SW1E 5JA, United Kingdom
Phone: +442075920302
Rating: 4.7
based on 210 reviews.
Location and Accessibility
Pros:
"Easy walking distance from Victoria Station."
"A contemporary, warm and welcoming Theatre only a short step from Victoria station and Nova complex."
"A small and intimate theatre, suited to the very type of performance we enjoyed, easy to find."
"Great theatre with a very modern feel. Every seat has a great view of the stage and the location is convenient too."
"This is my absolute favourite theatre. It's so modern and clean... Conveniently nearby Victoria station, tube and coach station."
"Lovely small theatre friendly staff... very close to the tube."
"Modern theatre, close to Victoria Station."
"One of my favourite venues in London. Small and intimate with a great view from any seat... Only a minute walk from Victoria underground."
Cons:
"It’s a bit off the beaten track, but an intimate venue to see some great Actors/Actresses."
"I saw the staff harassing some American girls that were dressed as heathers because they were having a good time."
Seating Comfort and View
Pros:
"A nice modern theatre with comfy well-tiered seats."
"All seats seems to be tiered providing perfect viewing."
"Theatre seats comfortable enough and every seat has a decent view."
"My favourite part is the auditorium seatings are very sloped so the people in front do not block the stage view."
"The tiering in The Other Palace was really good, it meant that no matter where you sat you could clearly see the stage."
"The seats are also comfortable enough."
"Whatever seat you choose you'll have a great view of the stage, with great sound/acoustics."
"All the seats have good views of the stage."
Cons:
"4 stars only due to the slightly squished seating and the exits could be better."
"Firstly LEG ROOM - there isn't any, which is painful when one is over 6'."
"A lovely small venue so pretty much any seat would give you a good view of the stage, however, I found the seats very cramped and uncomfortable."
"Seats are tight, it was a packed performance."
"Production was great, theatre quite intimate. Good rake on seating but a little lacking in leg room for those with long legs."
"Seats were initially comfy but became uncomfortable. Not a huge amount of leg room."
"The back row N is a restricted view because of the light bar position."
"Great theatre but not for larger people. My knees were in the back of the poor person in front of me."
Staff and Customer Service
Pros:
"The bar place is great, friendly and helpful staff."
"Staff are friendly, knowledgable and efficient providing a great vibe and experience to your visit."
"The staff are very friendly and the service is great."
"Wonderful, intimate theatre! The staff were perfect."
"Lovely theatre, quite clean, and friendly staff."
"Staff helpful and friendly."
"Have not even seen the show yet, but Aimee from the box office was an absolute star in resolving a booking issue."
"All the staff were really helpful and welcoming both at the venue and when dealing with the box office in advance."
Cons:
"It was clearly signposted before the show and during the intermission that you can't take photos / videos of the show... I do wish the stewards had been firmer with this person."
"The play was fabulous, but the seating was barely comfortable enough, and the toilet provision woefully inadequate."
"The only theatre I’ve ever been to where the security guard won’t let you bring a coffee inside."
"Unfortunately yesterday's performance was cancelled 10 minutes before the beginning."
"I suffer from vertigo and couldn't sit in my seat, asked if I could stand at the back but due to health and safety was not allowed."
"Door attendant randomly searched my bag at the entrance (assuming since I am Indian)."
"The only theatre I’ve ever been to where the security guard won’t let you bring a coffee inside."
"I was having an amazing time with two girls at the bar and they were harassed the rest of the show about it."
Ambiance and Facilities
Pros:
"The building houses two excellent theatres; one upstairs, and another ‘Studio’ at basement level along with a palatial ‘Gin bar’ at ground level."
"The bar offers a themed selection of cocktails and even have slushies!"
"Theater has a nice bar area and you can preorder drinks for the intermission and skip the line."
"Great cocktail bar and really friendly and helpful staff. Free wifi too."
"Modern theatre, close to Victoria Station. It's well organised, has nice bar and great service."
"There is a nice bar/cafe area which is great for pre-show/interval drinks and snacks."
"The bar is amazing. It opens up an hour before, so you can just relax and wait for the show to begin."
"An incredibly well-built theatre with excellent seating. However, it is a small theatre."
Cons:
"THE LOBBY AND BAR: The lobby and seating/bar area are far too congested pre-shows."
"There is a bar inside the theater as well selling a range of drinks and ice cream in the intermission."
"The bar looks good and if I was going there again I'd maybe add some extra time for a drink ahead of the performance."
"The downside is that all the seats have the most incredibly uncomfortable hard, straight backs, it's a newish theatre, so it's odd that there isn't more comfort."
"The theatre foyer and bar are very nice, friendly staff. The main theatre seats all have good views of the stage. The downside is that all the seats have the most incredibly uncomfortable hard, straight backs."
"The bar area is really nice, sofas in the middle and really invites to sitting down and relax. Fast and good service and friendly personnel."
"The seating is located underground therefore can get quite warm. Also I didn't notice any wheelchair access into the auditorium."
"Really refreshing modern take on a theatre. The hall area is small when you arrive but there is a long bar."