The Mawney Arms Reviews Summary

Service

Pros:

• "The pubs had a warm and inviting atmosphere."
• "What a amazing pub we was welcomed by staff with such a happy contagious smile."
• "Lovely day nice service from staff & nice the food was excellent, parking was good too."
• "As a bartender myself I can see that the service was great."
• "Very friendly staff."
• "All the staff there today were stars."
• "The staff were amazing and so attentive throughout."

Cons:

• "Staff seemed over worked and understaffed."
• "Sadly it's gone downhill. Slow service after ordering from table."
• "We spent over 2 hours waiting for our meal and one of the courses didn’t even arrive."
• "The staff were on their phones most of the times too taking no notice of the people they had to serve."
• "Terrible service, waited for 40 minutes for food, when it arrived one meal was missing."
• "The service I received from the manager today was beyond poor. ZERO STARS."
• "After 30 minute waiting with no service or even acknowledgement of the delay we walked out."

Food Quality

Pros:

• "The ambience is great and the food so fresh."
• "I had nachos which were brilliant!"
• "Food was amazing from starters to mains and sides."
• "Fish pie was delicious."
• "The food was lovely...the staff was personal....and very friendly."
• "Food not bad. Hubby liked the steak so hes 😊."
• "Our food was served hot and was delicious."

Cons:

• "Often missing half the items on the menu, which is a shame as we often choose to go somewhere else."
• "The mushrooms was cold."
• "Sunday roast was not available and then also sticky toffee pudding unavailable."
• "The drinking glasses were dirty."
• "The fish was a small portion with more batter than fish."
• "Food was of the poorest standard, no taste, dried up and tasteless."
• "The carbonara was a little rubbery."

Management and Staff

Pros:

• "Approached Greg with regards to hosting a birthday party and my confidence in him and the team providing a great buffet and service on the night was not misplaced."
• "The new manager, Greg appears to have ironed out the continuous problems that plagued this pub."
• "Greg the manager ensured everything was ok during the whole afternoon."
• "Absolutely amazing service from Adam, Abbie and Chloe, they couldn’t do enough for us."
• "We were served by Brad and Julia they were fantastic made us feel welcome."
• "Stopped by for a working lunch today. Lady who served me was great and very attentive."
• "John really stood out. Above and beyond doesn't even come close to it."

Cons:

• "Sorry but I do not think any of us will be going to the Mawney Arms again."
• "No apology from the manager whatsoever… perhaps need to work on your poor attitude and customer service."
• "We have learnt our lesson now... Will never eat here again."
• "Avoid."
• "The service was ok apart from one surly member of staff who dumped the drinks on the table do not order cocktails they do not know how to make them and drown them with mixers so you can't taste anything else."
• "Terrible staff and terrible management, this pub is not worth visiting."
• "Management have continuously spoke to me like I'm a child."

Ambience and Atmosphere

Pros:

• "This place is a gem."
• "Decent local pub with a family friendly atmosphere."
• "Great atmosphere."
• "It feels like the place I want to come and relax after a hard week at work."
• "Very nice pub for both the locals and us visitors from up north!"
• "Cosy festive atmosphere, friendly attentive staff."
• "Such a lovely atmosphere, with a welcoming team."

Cons:

• "Even the decor looked dirty and tired."
• "The ladies toilets were completely trashed."
• "Toilets need some TLC and as per the pictures in other reviews are tatty and need some repair in many aspects."
• "State of the upstairs lady toilets, they were disgusting."
• "Absolutely not a family friendly pub."
• "For a long while the staff have been unwelcoming and the atmosphere dull."
• "Neither when I booked my table online or when we were shown to the area and tables available, were we told that we were eating in a kennels."

Value for Money

Pros:

• "Had 2 course lunch special for £8.49. Excellent value for money and well cooked, tasty food."
• "Good value for money dinners but nothing special."
• "For the lunch time menu price passable, you get what you pay for."
• "Food was delicious and portion was big."
• "A family friendly pub, with great tasting food and drink."
• "The lunchtime meal menu has a great selection and there's plenty to choose from on the main menu too."
• "This is a fabulous, friendly one of a kind pub. Extremely pet friendly, excellent food and professional caring personnel."

Cons:

• "Lost couple hundred pounds in 'amusement machine'."
• "No apology from the manager whatsoever… perhaps need to work on your poor attitude and customer service."
• "Such a hit and miss place! Portions change day by day!"
• "Only half a menu..out of stock."
• "Small portions.. for the prices!"
• "Menu items were constantly out of stock."
• "No fryer for some on the mains, deserts were limited."