McDonald's Reviews Summary

Service

Pros:

• "Exactly what you want from a fast food joint. Faultless!"
• "Ordered through just eat and received my meal quickly."
• "Used the drive-thru. Was told to wait in one of the bays. Received my food, checked it and everything was there."
• "Decent Mackies to be fair. Quick and easy table service."
• "I would 100% recommend this McDonald’s restaurant."
• "Found the MacDonalds at lower wortley a revelation. The staff could not have been more helpful and friendly."
• "Went with my lad today & ordered through the self service received my food via waitress service from a polite young lady within 5 minutes."

Cons:

• "This place is a utter joke. They don't know the meaning of fast food."
• "Oh My god where do I start. Staff very aggressive. Felt really intimidated."
• "The order taker at the time was also rude."
• "Seem to have nothing but problems with this mcdonald's. Food cold, items missing."
• "Staff ignoring customers at the till expecting people to use self service."
• "The lad a taking the order was rude and asked if we wanted large even though we told him so before every meal and just blanked us."
• "Joke of a place. Staff are rude and poorly trained."

Food Quality

Pros:

• "Food was some of the best breakfast I've had in a maccies."
• "Food and coffee was standard and reliable good quality."
• "The food was nice, it's a McDonald's not Masterchef."
• "All the staff were so polite and friendly and the place was very clean."
• "Very good our food was nice and hot."
• "The food itself is also good apart from the fries."
• "Food was hot and fresh, which was nice."

Cons:

• "The burgers, also cold, were squashed and the contents half hanging out."
• "Everything was cold took it back and was still the same when I got it no one in there burger what a joke burnt chips rock hard not happy."
• "Seriously if I could give this minus stars I would, absolutely disgusting. The food is cold, dry, squashed and looks/tastes as if it's been left out all day."
• "Rubbery chicken Twice we got horrible tasting and uncooked cold rubbery chicken."
• "This is the worse mcds in the country go across the road to subway or greggs in save ur cash the food is terrible always cold and half portions chips drinks and mcflurrys lol."
• "The chips were stale the burger was shocking."
• "The fishfingers were dried out and inedible with a bitter old oil taste."

Cleanliness

Pros:

• "This place always seems to change with the times and always looks modern and interesting on the inside."
• "One lovely lady was mopping the floor constantly to keep it clean."
• "The place is clean when you think of the many people coming through the doors."
• "It was clean and tidy."
• "Beautifully done out. Very nice and clean."
• "Nice outlet. Quite clean and tidy compared to other outlets I have visited."
• "In particular, this restaurant has really easy access, and very nice, comfortable booth-style seating."

Cons:

• "The floor in the kitchen is disgusting, food all over floor!"
• "Once we walked in, already dissatisfied, we saw dirty tables and most of the dining area blocked off."
• "It was filthy the food seemed lukewarm."
• "Disgusting 🤢! Nobody cleans up, tables and seats are greasy, you can make your clothes dirty !!!"
• "The kitchen floors where absolutely disgusting and filled with food and grease."
• "Male toilets were disgusting with a blocked toilet, and toilet paper stuck to the walls, they hadn't been checked or cleaned in hours."
• "The restaurant was unclean and the toilets were disgusting."

Delivery Service

Pros:

• "There is a separate window for Uber Eats/Deliveroo drivers so the traffic around the main collection point is reduced."
• "Brother had a half a bun missing and they replaced it straight away."
• "The manager was very helpful and polite gave me what I ordered x2 again for the inconvenience."
• "The staff were really sweet came over and talked to my goddaughter."
• "She was outstanding and went above and beyond and smiled all the time and was very chatty and helpful."
• "A member of staff provided entertainment for the little one unprompted."
• "The staff always seem polite and friendly which is nice."

Cons:

• "Every single delivery from this restaurant misses something."
• "Been waiting 1 hour 40 mins for a driver to be assigned you have taken my money and still no food, this is second order in a row now you ain't delivered and I've had missing items from previous orders."
• "A full meal missing from the delivery and donut."
• "Spent £37 at the drive through, when collecting the food I asked for two sachets of ketchup and was told to drive back around the busy system to pay for some."
• "Consistently gets orders wrong and missing items."
• "This franchise site frequently send wrong or missing items with delivery."
• "Literally EVERY SINGLE ORDER with Uber Eats has items missing."