"Terrible, we were waiting 1.5 hours for the delivery and they couldn’t even be bothered to contact us to say why they cancelled the order."
"The manager was very unprofessional & repeatedly used foul language in front of myself, my guests and in the presence of young children."
"Terrible, as soon as me and my partner walked in they were rude and said oh we've stopped serving."
"Very slow on service booked for a 50th we had to clear our own tables and go and get our own drinks."
"Service was appalling, waiting nearly ten minutes at the check in desk."
"Unpleasant customer service."
Food Quality
Pros:
"The food was good, service was quick."
"Two scampis and a chicken burger were quickly dispatched. Delicious!"
"All the food was cooked perfectly and was very tasty."
"The food was delicious and value for money."
"The food was served piping hot and tasty."
"Had the Kilo of ribs OMG man vs meat."
"The gammon was tasty and not too salty."
Cons:
"Raw chicken (addressed at the time) Illness in at least one third of the party."
"The steak was the size of a fish finger, the chips came in a separate tin cup, and there was only x2 button mushrooms."
"Food wasn't bad but slightly colder than expected."
"Food was then cold and over cooked."
"When the food did arrive it can only be described as mediocre, my rice looked and tasted like an uncle bens microwave pack!"
"Unfortunately food isn't cheap (although free salad bar is huge) and our main meals were awful."
"The chicken was rubber and tasted like u was chewing on charcoal."
Location & Ambiance
Pros:
"Lovely location at top of the hill / cliff with views down to the sea."
"Beautiful location. The staff were very nice, friendly and helpful."
"It has an incredible view of Weymouth bay!"
"Lovely view of the sea from the gardens and the grass hill."
"Spacious inside with beautiful views of the sea."
"The location is beautiful, we sat in a 'beach hut' outside overlooking the sea."
"Good location and lovely garden overlooking Weymouth bay."
Cons:
"The Spyglass decor is looking tired and shabby."
"The place itself is starting to age and lack of housekeeping or maintenance."
"Although the exterior was a little tired."
"The place was empty run down went into waymouth it’s self for a food."
"The whole place is in dire need of a refit."
"Everything outside is worn tired dirty and potentially a liability for a toddler: uneven steps unguarded walls."
"The floor by the toilets had been ripped up and left looking awful with bits of tape holding things down."
Management & Staff
Pros:
"The staff are great and very polite, they are very knowledgeable of the area."
"Staff are very welcoming and twice now we have been served my the Manager Lee what a truly genuine nice person took time to chat and make shaw we had a great meal."
"The staff were friendly and welcoming."
"Staff so lovely and friendly here."
"All the gents working at the restaurant Were really friendly."
"The staff are absolutely brilliant, the moment you enter you're made to feel you're the only people in there."
"Member of Staff Lee was a delight, and not just to us; he was providing top care and assistance to everyone he interacted with."
Cons:
"The place clearly needs a good manager and training for the staff."
"The manager was even able to get a table for 20 of us."
"I am under the impression that this restaurant is severely understaffed as Terry was waiting on mostly all the tables with help from a couple of young lads."
"Lee, was very rude and lacking any customer skills."
"Dirty, a lot of chairs were ripped, the staff were abrupt and rude."
"Poor service, staff just chatting to themselves."
"Obviously very under staffed. No real customer service."