Cambridge Belfry Hotel & Spa Reviews Summary

Check-in Experience

Pros:

• "Daoud the front desk manager greets you with such warmth and is wonderful to chat to when there’s a quiet moment."
• "Staff efficient & friendly."
• "The staff that were there were exceedingly well presented, carried some banter and every one of them had a smile."
• "Staff were extremely helpful and friendly."

Cons:

• "Check in was painful nobody would answer the phone which would result in having to find somebody in the lobby to answer any queries."
• "We were made to feel very unwelcome by staff at check in."
• "While the reception staff were kind it seems there is a breakdown in communication."
• "Instead of an apology I was told 'you gave us the wrong room number'."

Room Quality

Pros:

• "The double room was adequate with my expected amenities."
• "Lovely hotel and room was above expectations. Very comfortable bed and very clean and tidy."
• "Rooms for a large clean and comfortable beds."
• "Room was fine."
• "The room we stayed in was clean and had good amenities."
• "Our room was spacious."
• "Room was clean & comfortable, good sized bathroom with a separate shower."

Cons:

• "Our bathroom had marks on surfaces in the bathroom which clearly hadn't been cleaned."
• "Extremely rusty and old hotel, for something that pretends to be 'modern'."
• "The room was truly wonderful apart from the pillows on the bed - they were too soft for me but it’s personal preference."
• "The most serious issue is the large heavy armchair part-blocking a fire exit."
• "Bedrooms were small and dated, not cleaned properly."
• "The room was dirty as were all public spaces in the hotel."
• "The room we were in was shabby and smelled awful."

Food & Dining

Pros:

• "Excellent food, both dinner and breakfast."
• "Dinner and breakfast were really nice."
• "Food is always fresh, good size portions and very tasty."
• "Breakfast was great (missed the sausages, though) and dinner tasted good."
• "We enjoyed a lovely 3 course meal."
• "The dinner was delicious and presented very well."
• "Food was fantastic that also goes for breakfast."

Cons:

• "Lost a few stars because our food was warm and not hot at dinner."
• "Breakfast was reheated sausages, under cooked eggs."
• "Waited for 25 mins at breakfast for beans which made everything else cold."
• "Ate in the bar and although reasonably priced, for the supposed level of the hotel, I was disappointed by the quality, was also left a little sick afterwards."
• "Food was nice however the starters were a little disappointing but still okay all the same."
• "The food was a joke, we had steak and burgers both of us were up all night on the loo."
• "Food expensive and mediocre."

Staff & Service

Pros:

• "The staff have always been absolutely wonderful."
• "He made our stay enjoyable, and made us feel special with his exceptional service and friendly approach."
• "The hotel staff were welcoming and friendly."
• "The finest staff helped us have a truly memorable time."
• "Staff were very friendly and polite."
• "Really great service and staff were friendly."
• "Staff were really friendly and helpful."

Cons:

• "No fans were provided upon request."
• "Service at the bar let us down waited over an hour for a couple of sandwiches."
• "The customer service was shocking, I had to speak 4 different members of staff across the day."
• "Understaffed in the bar and food took forever to arrive."
• "Waiters all look about 15 and bored of being there so not surprised."
• "Restaurant staff are poor."
• "Staff not very clued up on basics."

Spa & Leisure Facilities

Pros:

• "Spa facilities could have been bigger, it's not what it shows on pictures."
• "Surroundings were quiet, carpets were clean and overall condition was above average for a spa hotel."
• "The massages were good and the use of facilities were good."
• "spa was amazing."
• "The spa treatments we had were amazing."
• "The spa facilities are very good."
• "The Beauty Therapists within the Spa were fantastic too!"

Cons:

• "SPA - my experience is not the best."
• "Spa is small and could do with a bit of a clean and update."
• "The pool was decent but there were so many kids for a spa weekend which is something to be aware of."
• "The pool itself is fairly small and is open to the public/members too."
• "Both the pool and the jacuzzi were cool, and not really warm enough to enjoy."
• "The spa overall is run down, the wooden frames are chipped and look damaged, there's holes in the walls with expanding foam exposed, the relaxation room was very cold."
• "The pool and spa facilities seem very outdated; the changing rooms need an upgrade; they were very cold, some showers weren’t working."