Seacote Hotel Reviews Summary

Staff Service

Pros:

• "Gary the 'maintenance man' went above and beyond for us and came to the rescue on our first day by helping me fix my tangled/damaged bike chain!"
• "The staff don't seem very happy but nevertheless their service was impeccable."
• "Everyone has been extremely welcoming. Once again, many thanks to you all but specially Leslie who was incredibly helpful and professional."
• "Very friendly and helpful staff."
• "All staff were so welcoming and accommodating."
• "The staff are brilliant, can't do enough for you."
• "Special praise however must go to the staff who provided great service at all times."

Cons:

• "The reception staff were stiff in their resolve to not help with any concerns."
• "It appeared none of the staff we encountered had any customer service training."
• "The waitress service staff failed to check in if what was planted in front of us was what we ordered or if we might want anything in addition."
• "Staff were generally uninterested."
• "Waiting staff were rushed off their feet and seemed to lack support."
• "The only downside to breakfast was one of the servers was miserable as sin and just made breakfast a little bit uncomfortable."
• "Staff behind the bar need lessons in customer service."

Room Quality

Pros:

• "Room big but not how we wish."
• "Our room was clean and had a great view of the beach."
• "Lovely and comfortable upgraded Seaview room, comfortable beds."
• "The rooms where lovely, modern, plenty of space with tea and coffee as complementary with your room."
• "The room I stayed in was clean and well presented, and the shower was really powerful."
• "Rooms absolutely spotless."
• "The room was fantastic, with a large room with a sofa and chairs with TV, a double bed, a single bed, and a balcony overlooking the football fields at the back of the hotel."

Cons:

• "The room it turned out was filthy, cobwebs on the ceiling, dust on all the surfaces especially skirting and door frames."
• "Room claimed to be sea view but the centre of the double glazing in the window was that steamed up that I couldn’t see a thing."
• "The room needs lots of TLC."
• "Bed is too small and small blanket."
• "Breakfast was poor cold tinned tomatoes cold baked beans and cold mushrooms in black oil."
• "The rooms are very tired."
• "Our room had black mold in the closet."

Food Quality

Pros:

• "We had few dinners in the hotel and the food was lovely and the prices were reasonable."
• "Breakfast was eat as much as you can, till your belly cracks open."
• "Lunch was good, could have done with being hotter but good portions and good quality. Good price too."
• "Food great."
• "Delicious full breakfast was included and the evening meals were well prepared with a good choice from the menu."
• "The food, whilst typical pub fair, was very good."
• "Food excellent and all local produce, freshly cooked."

Cons:

• "The food is terrible."
• "The salmon appeared with chips rather than new potatoes as ordered and the veggies were very tired on both plates – horrible."
• "The chicken schnitzel was dripping in grease, the floret veg was watery."
• "Wedding buffet was rubbish..tasteless...totally wouldn't recommend for a wedding but would recommend for a stay over."
• "Food and beer were disappointing. Local Ennerdale real ale not the best beer I've tasted at all."
• "But sadly the first three nights our evening meals in the restaurant has been rubbish."
• "The food that came was not what we ordered – the rump steak was a greying, dried out piece of quarter inch thick slate, not a juicy rump."

Location & Accessibility

Pros:

• "There is a caravan site which is handy for the beach."
• "The location is great, about a 15 min walk from St Bees itself its located more or less on the seafront."
• "Very good hotel, with direct access to the beach."
• "Had a nice stay in a room with a sea view, free parking and easy access to the beach and walking routes with great views."
• "Outside the hotel is a large car park, and easy access to the seafront."
• "This hotel is located right next to the beach and is an ideal base for exploring the area."
• "The location is breath taking, surrounded by hills, with the beach at few hundreds yards away."

Cons:

• "The communal areas very dated."
• "On the whole the reception and bar areas felt tired as were the entrance to the lift on floor 3. Paintwork was chipped throughout."
• "The hotel is reasonably comfortable, but rather unattractive and with only basic catering."
• "The pub could do with updating inside, it's just not very nice!"
• "The hotel is quiet, clean and good enough. Our expectations were met."
• "The hotel is right on the beach but very remote not much around at all you definitely need a car to stay here."
• "It has an air of tiredness and of better times."