Manor House Hotel Reviews Summary

Staff and Service

Pros:

• "Staff are very friendly and helpful 👍."
• "The staff are really friendly and approachable, nothing is ever too much trouble."
• "Really good service from staff behind the bar."
• "The staff are friendly, helpful and the family ethos is apparent."
• "Staff are great and helpful."
• "Staff are all very good & friendly."
• "The staff were so helpful and nothing too much trouble."

Cons:

• "Some of the hotel staff were great, some just weren't bothered."
• "Could do with more bar staff."
• "Unfortunately the system of booking your activities is a first come first served basis."
• "Some evening entertainment, but aimed more at the older guests really."
• "Some reception staff clearly need training or retraining in customer service."
• "However all others were rude, honestly they were the most unhelpful, rudest staff I have ever met in any hotel."
• "Staff seemed strained and unable to cope well."

Facilities and Activities

Pros:

• "The astonishing range of indoor and outdoor sporting and recreational facilities offering unequalled activities for the very young to the most mature."
• "Brilliant place, activities are fab and lots to do."
• "The activities are endless, the staff are very accommodating."
• "Amazing activities no shortage of choice of things to do."
• "It has all the facilities you can think of and more, every sport and the spa facilities are fabulous."
• "Great sport and craft facilities."
• "All activity tutors were really helpful and encouraging."

Cons:

• "The main thing I noticed was how tired and dated the place looked."
• "The rooms are two star and are looking very tired."
• "This could ruin your holiday if that was the whole reason for your trip."
• "The signs around the complex are confusing and finding the reception on arrival was challenging."
• "Non-adjustable water temperature (bath/shower)."
• "Unfortunately our room was noisy at night above the swimming pool with what sounded like a generator kicking in at midnight every night."
• "The activity booking is super stressful!"

Food and Dining

Pros:

• "Given the number of guests to cater for the food was pretty good."
• "Food is all inclusive and was all you can eat 3 meals a day, and hot options were available at all three!"
• "Excellent value for money."
• "The food is always good too."
• "Fantastic facilities and food."
• "Food is great, and a good variety too."
• "Food was great, English breakfast and different selection everyday for lunch and dinner."

Cons:

• "The food feels like school meals."
• "The food is OK, but don't come here for an astronomical experience."
• "The food choice is okay, a little more like school dinners."
• "Food not as good as it was when we visited in 2019."
• "Food was limited in menu which is a vast contrast from previous visits."
• "The food is going down hill, selection is reducing and the quality is getting worse as well."
• "Food was pretty naff, orange juice only available at breakfast was diabolical."

Accommodation

Pros:

• "Room a bit dated but very comfortable."
• "Rooms are clean and serviced everyday."
• "The rooms were comfortable, nice beds."
• "Our room was clean and very comfortable."
• "Rooms are ideal. Clean, tidy and all I need to freshen up and sleep."
• "Rooms are basic but clean."
• "The room was very clean and well presented."

Cons:

• "Instead, it’s just a bit dirty and broken."
• "Rooms were very stuffy and like being in a corridor."
• "The rooms are a little tired but very clean and pleasant with TV and tea coffee making facilities."
• "The downside are the rooms they need a facelift."
• "Rooms could do with being updated, but clean and tidy."
• "Rooms were a bit rubbish. We piled pillows against the drafty window."
• "The only let down is the cleanliness of the rooms and of the size of some rooms."