Royal Bournemouth Hospital Reviews Summary

Staff Attitude

Pros:

• "Lucy, Chloe and Becky are very friendly and make me feel at ease."
• "Brilliant staff, took Dad there yesterday for an emergency check up, booked an appointment through 111 at 18:00 for 19:45."
• "The staff were amazing, particularly the recovery team."
• "The staff are attentive, friendly and very good humoured with patients and each other."
• "All the staff I encountered on Ward 8 were kind & welcoming."
• "A big thank you to James Manners and his team, the Ultrasound dept and CT scan dept all of whom showed such care and kindness."
• "The staff were all very friendly and the surgeon and anaesthetist took time to explain the procedure to me."

Cons:

• "Most fail hospital i entered in my life, unexperienced staff and racist nurses which made my situation worse."
• "I was treated like I am a second class citizen and an inmate."
• "One star for the lady in Acute Medical Unit who answered the phone rather abruptly."
• "Very unprofessional Doctor and less than 5min appointment for a 3 hour return journey."
• "Even one of the nurses told me to shut up when I asked please where is the doctor after waiting in emergency room for 3 hours with series inflation in the stomach."
• "They treat me has I never seen before a hospital people the nurses that works there have no manners and no respect and they didn’t fix my problem."
• "Awful care here. Staff lie to their seniors about what happened to me."

Cleanliness and Facilities

Pros:

• "The hospital itself seems modern and clean."
• "The facilities allow you to buy small snacks and treats, even the regular meals for inpatients are lovely."
• "There is a beautiful lake area outside where patients can sit & feed the birds or simply enjoy the beauty of nature and the peace & quiet."
• "The reception area is well planned and as with all the waiting areas very clean."
• "Really nice doctor, nurses and receptionist, plus very clean, and there is a canteen with hot food."
• "Brilliant hospital with truly wonderful staff and that includes receptionists and cleaners."
• "Lovely hospital with a lake in the middle, great for walks around."

Cons:

• "The hospital could do with a clean, I am a clean person."
• "Went for an endoscopy today only to have a nurse sneeze in face when taken blood pressure, she then kept sneezing using no tissues using her arm as a wipe, uniforms dirty."
• "We also saw a bug in the main reception area."
• "The place was dirty, people weren’t wearing masks."
• "Poor service, rude and sarcastic receptionists."
• "They should communicate a bit more on the emergency room."
• "I went to the emergency service in Bournemouth hospital and I had to wait for 11 hours to be attended by the doctor."

Parking and Accessibility

Pros:

• "The hospital operates a pay on foot service, where you obtain a tick at barrier and pay on exit."