Scunthorpe Hot Tub Megastore Reviews Summary

Delivery Service

Pros:

• "The delivery team, Taj and Paul were amazing, in spite having travelled to the South Coast direct from Scunthorpe on the hottest day of the year so far."
• "Ben & Henry who delivered our tub went above & beyond & made sure we were 100% happy with everything before they left."
• "Both were great. There was a challenge getting it into our garden and the efforts made by the delivery guys was fantastic."
• "The delivery team were friendly and very efficient."
• "The delivery was very efficient and conscientious taking around 45 minutes."
• "Delivery was prompt and friendly…although they were later than they thought and apologetic but it wasn’t a problem."
• "Delivery was completed on the day as promised."

Cons:

• "Delivery was awful, said they would be at ours at 6pm... they turned up at 11:05pm."
• "So we hired hot tube from 5 of August which was Thursday for a week, they delivered hot tube only on Friday afternoon."
• "I'm not gonna be funny but they even didn't had towel or any wipes to clean tube before leaving so I had to gave them and of course they took it away."
• "Felt really rushed, and to top it off all the extras we paid for were forgotten and said we would have to wait 2 more days for them to be delivered."
• "However, after our initial order and deposit, all went silent for a few days."
• "Then when I accepted the delivery day, between 9am and 9pm, there was no communication from anyone to approximately what time to expect them."
• "We have been waiting 6 months for a replacement side which arrived faulty from new."

Customer Service

Pros:

• "Amazing sales and delivery process."
• "would highly recommend this company"
• "I highly recommend buying from this company!!"
• "Quality service from start to finish."
• "would highly recommend them to anyone"
• "Absolutely beautiful hot tub, the service has been 100%."
• "Fantastic customer service from first contact right up to delivery!"

Cons:

• "Had 2 problems with the hot tub and both times had to pay someone to come out as the warranty process is lengthy and any excuse to decline is used."
• "The tub now shows 4 different fault codes and the after sales service is nonexistent."
• "Had a problem the day after delivery and found it difficult to get help as my hot tub would not work."
• "Unfortunately the wrong size lid came with it so I phoned the next day but the Salesperson I spoke to was not helpful and didn’t pass the message on!"
• "The only constructive feedback I have, but is probably testament to how well Scunthorpe Hot Tubs are doing, is at times was a struggle to get hold of someone in the office to speak to."
• "Appalling attitude from staff that didn’t seem to care."
• "I had an issue with an inflatable tub I bought online, Craig previously fixed an error in it last time, so obviously he was my go to this time, but after two weeks of constantly texting and calling to be told Craig will call me back but never did."

Product Quality

Pros:

• "The hot tub has been running perfectly since."
• "Received my Storm 2 hot tub last week and we are extremely happy with it."
• "The hot tub itself is lovely and has features I hadn't even realised."
• "Absolutely beautiful hot tub, the service has been 100%."
• "The hot tub itself is brilliant."
• "Over the moon with my hot tub."
• "The hot tub I bought is fantastic."