Ropergate Dental Care & Implant Studio Reviews Summary

Customer Service

Pros:

• "Always friendly and always willing to take the time to explain things to me."
• "The front line staff are always friendly and helpful."
• "Ropegate Dental care is and has always been an excellent dental practice. The reception staff are very welcoming and very helpful."
• "All of the staff were very friendly and professional; for anyone that gets anxious about visiting the dentists I think this would be an ideal practice to choose."
• "I’ve been with Ropergate dental care and implant practice for many years now and I’ve found all staff members to be very polite, helpful and professional."
• "The team are all fantastic, caring and patient."
• "The staff are very friendly and helpful."

Cons:

• "Service has been shocking."
• "No patient care and it's disgusting. Shame it's the reception staff that are getting all the hassle from annoyed patients because the management don't step up and sort it."
• "The administration procedures got worse after the new regime a year or so ago."
• "Phoning the practice can be difficult at times no doubt due to the receptionists' current workload."
• "The receptionist was extremely rude and uncaring when I called up in extreme pain."
• "What was even more disheartening was the unprofessional and rude behavior of the receptionist when I called to express my concerns."
• "Phoned up to ask a question regarding cosmetic dentistry - the receptionist said they were too busy to talk to me I had to phone back which I did to be told they were still too busy and she gave far too much attitude for someone wishing to pay over £1k for private treatment - went elsewhere."

Dental Care Quality

Pros:

• "Ive had to attend a few emergency appointments over the xmas period, the staff and dentists were brilliant and relieved what was a traumatic experience showing kindness and expertise and made me feel less anxious."
• "I’ve always been very happy with the dental work at Ropergate up to the start of the pandemic."
• "I have just started my invisalign journey with Ropergate Dental Care and the service I’ve received so far has been excellent."
• "Andy is a brilliant dentist who really cares."
• "I am very pleased with the experience I have received at Ropergate Dental Care and for the professionalism, expertise and compassion of Deksha and her team members."
• "The best dental practice I have ever been too, was very impressed with my new dentist after my old dentist Nick retired."
• "I have been under the care of Deksha since 2020 and she is a wonderful dentist, very caring and tells you exactly what to expect and puts you at ease."

Cons:

• "£55 later i walked out with no treatment as he didnt want to damage the crown."
• "They state the reason for going private is for 'long term security'. Absolute rubbish! What they really mean is they can make a lot more money being a private surgery!"
• "I now understand the dentist I have been with all this time is only seeing private patients, which I find unacceptable."
• "Disgrace that the owners did not inform patients of their decision to remove registrations and have left it to the reception staff to tell people."
• "Since this dental practice has changed hands recently it's completely lost any personal touch."
• "Awful dental hygienist, appointment time changed with very little notice, no explanation."
• "I recently had a very disappointing experience at Ropergate Dental Care & Implant Studio."

Practice Management

Pros:

• "The booking system is straight forward, waiting time is reasonable."
• "We receive text reminders for all appointments, which definitely helps."
• "The invoices are clear and easy to understand."
• "Now the new system is up and running I feel it is a much plusher experience."
• "I have been well looked after and I am happy with my treatment I am in the middle of I am finished my treatment and I can now can eat much better with my replacement implant very Happy with all my treatments thank you so much."

Cons:

• "Not happy having to pay monthly fee, plus extra money for treatment, absolute joke."
• "Ropergate dental care should change their name to the Jokers surgery."
• "Only one minor complaint and that is timing of appointments. Quite often appointments overrun and it can be up to 20 minutes later than planned."
• "Just be aware, I was not informed initially that an extra £250 would be required at the end of treatment for 3 sets of Invisalign retainers."
• "Been with practise a lot of years but after pandemic, they were going private after xmas and there was no NHS appointments available."
• "Absolutely disgusting that they can become a private only dentist overnight without having to ensure their NHS patients are secured alternative places at other NHS dentists first."
• "I've tried to book 3 times I believe over a year period and each time I've booked on the morning of the appointment I get a call to say the dentist has phoned in sick."