Address: Boldon Business Park, West Boldon, Sunderland NE36 0BQ, United Kingdom
Phone: +441913571046
Rating: 4.9
based on 196 reviews.
Customer Service
Pros:
"Cheers Jonathan for fantastic service."
"His understanding of my needs, no-nonsense, professional approach... wins me over every time."
"Glen Maddock from sales was super friendly and helpful from start to finish."
"What a pleasure was today visiting here. Will was a true delight."
"Thanks especially to Steve, Will, Mark and Selina for their exceptional service."
"Stephen, who was friendly and knowledgeable throughout."
"Glen Maddock was professional throughout, very informative."
"Totally looked after from start to finish from Glen Maddock no hassle no pressure only helpful."
Cons:
"Spoke to my supplying dealer who knew exactly what was causing the issue."
"I assume they expected me to walk the 10 miles home."
"Was told they didn’t have a loan bike for me but if I leave my bike they will look at it 'some time'."
"Got called at 3:30 to come in and speak to the technician."
"If I’d given this low quality service I wouldn’t have lasted a week."
"I had an issue with buzzing so booked it in for 08:30, waste of time."
"As I had a call out reasonably close, I thought I would pop in excitedly for a browse...Not even a Hello."
"I will be writing an official complaint to BMW UK and will NEVER return here."
Product Quality (Bikes)
Pros:
"On locating bike gave me a very in depth history and look round bike which was immaculate."
"Upgraded from the R1200RS to the R1250RS and my word...what a bike!!"
"I've now taken the bike for a few rides, and it is just phenomenal."
"Looking forward to clocking up some miles on this awesome machine."
"Absolutely superb bike, and I am over the moon with the customer service."
"I only popped in for a look as I was looking for an all rounder bike."
"Very professional, personable and thorough, he kept me up to date accordingly and I didn’t have a question unanswered."
"If you're like me and never seriously considered a BMW just go for a look around, see what there is and take something out for a run."
Cons:
"I was told he thought he might know what the problem is but it would take a long time to strip of the panels and put loads of adhesive sponge everywhere, basically too much trouble."
"I took it away and sorted it myself in about 1/2 hour."
"Will continues to put deals in front of me that are just too tempting."
"I have been tempted over the years to switch brands."
"Unfortunately the whole new bike feeling turned into a complete disappointment when I asked for the bike to be delivered."
"They booked me in for 2 weeks time, I dropped the bike off on Tuesday 2nd and they said it would be done on Thursday 4th."
"On the 4th, the service 'manager' Paul Brewis called me and said the part was damaged and they needed to order another."
"Got there and was told they didn’t have a loan bike for me but if I leave my bike they will look at it 'some time'."
Dealership Experience
Pros:
"Such a clean tidy showroom."
"My new GS Adventure Triple Black will be my 3rd bike in 10 years I’ve bought from Steve Brown despite never once stepping foot in the dealership or having met him."
"Was met by one of the sales team (Glen Maddock)."
"I would highly recommend any customer looking for a BMW from Vertu."
"Glen made my transaction go smoothly, I purchased the bike on the 8th Sep then collected on the 16th Sep."
"Just got my bike. Couldn’t be happier. Glen Maddock was very helpful, and took time to discuss the bike with me and all the options."
"Steve Brown was my sales executive, and I have to say that he went above and beyond my expectations and I am completely satisfied with how the transaction went."
"Had great conversations with Glen, very professional and no pressure whatsoever on deciding to buy the bike."
Cons:
"Easily the worst experience I’ve ever had with a dealer."
"My bike went in for a simple replacement Stanchion, which was a 10 day order part from Germany."
"On the 4th, the service 'manager' Paul Brewis called me and said the part was damaged and they needed to order another."
"Had to travel a considerable distance to pick up the machine, but it was definitely worth the effort."
"The only disappointment was I couldn't bring the R18 Transcontinental home with me."
"I was making general enquiries with Will Hiftle a salesman at Coopers having heard what I was looking for he was able to show me via photos a bike that had arrived in stock that morning."
"Yesterday I purchased a BMW S1000XR from BMW Motorrad Sunderland, Steven Brown was my sales executive, and I have to say that he went above and beyond my expectations."
"I had no intention of changing my motorcycle when I walked in, however, the displays, products, and the friendliness of the whole team at Sunderland BMW Motorrad was impressive."