Address: 49 Sankey St, Warrington, WA1 1SL, United Kingdom
Phone: +441925636855
Rating: 4.8
based on 240 reviews.
Customer Service
Pros:
"The whole team seem to communicate and get things done as a team."
"Always professional, always responsive to questions / queries and generally very good to do business with."
"Communication has been second to none."
"The team are also very approachable and responsive."
"They respond quickly to emails/calls, give advice on property market conditions and their T&Cs and invoicing is clear."
"Every phone call/email is responded to quickly and efficiently."
"The staff will keep you up to date and well informed about the progress of your case."
Cons:
"Some of the staff are not very friendly."
"They constantly make up excuses and avoid giving answers to their faults and haven’t apologised for the stress, trouble and anxiety they have caused us."
"Once we complained, the woman on the phone had such a bad attitude."
"Failed to even have a shred of understanding and did not even offer an apology."
"Extremely poor customer service. I was expecting a call back, never got it."
"Cancelled a viewing 5 minutes before the appointment, then lied to me on the phone stating they tried to ring me and have emailed me."
"Even one star is too generous, very unprofessional and rude staff."
Professionalism
Pros:
"The team helped me let my property from beginning to end. They are so professional, organised and effective."
"Belvoir have been managing my rental property for the past 5-years."
"Throughout all my experiences with Belvoir, I have found the Belvoir team to be nothing but friendly, helpful and importantly, very professional."
"Belvoir have managed my properties now for over 10 years during which time I have always found them to be highly professional, responsive and knowledgeable with regards to the markets in which they operate."
"The Belvoir team were very friendly and helpful."
"The whole team are extremely professional, fantastic advice given and great support received."
"Every person I spoke with in the Belvoir Warrington branch is professional and has been helpful."
Cons:
"The dish washer is faulty/dangerous and has been faulty since we moved in and still hasn’t been fixed after several complaints."
"The bathroom ceiling is full of cracks since we moved in and the last month it has caused huge amounts of what we believe to be dangerous mold."
"They put in a totally unsuitable tenant with a guarantor of no financial substance and I'm now left with an estimate of £11k to put the property right."
"Please please do not rent from these guys as soon as you leave the apartment they start charging you for stuff that they refused to repair!"
"We are currently in dispute over their neglect of my property despite paying for a full management service."
"I’m currently £80 down due to a mis-communication."
"Let people viewing look in my cupboards in front of me and left shoe prints on my upstairs bathmat."
Efficiency
Pros:
"The team at Belvoir found a new tenant, qualified references, completed all the paperwork, sorted out a few maintenance jobs that needed doing and had the new tenant moved in, all within 4 weeks of the old tenant leaving."
"A tenancy was secured on the first day of marketing with no issues so far."
"From initial marketing we received an offer in two days. Amazing!"
"A new tenant was found quickly and the process of letting the property was again handled professionally, as per normal."
"All issues with the property are sorted quickly and they have a good database of reliable and economic repairers."
"The whole process went smoothly and I was grateful for their advice on checking out the previous tenant."
"The service we received from Belvoir was excellent, fast & easy process from viewing to actually getting the property."
Cons:
"Not sure why I had to get a quote myself when I was moving from Leicester to Warrington."
"Janette knew we were first time renters and that previous tenants had problems with mold in the apartment and never warned us or gave us any advice."
"Not on time for viewings so I had to deal with the people viewing when they arrived."
"Then they wouldn't confirm viewings until the day of, or sometimes less than an hour before!"
"It has been a shocking experience as a landlord and certainly not a turnaround experience into being one due to their total mismanagement."
"Do not let Belvoir Warrington manage your properties the team there come across really nice but they are just con merchants."
"We have been allowed to vacate the property early but Janette previously promised us first refusal on a property in the areas we are interested in. She has now gone back on her word."
Support
Pros:
"I can't thank Gary and the team at Belvoir Lettings Warrington enough for guiding me through the lettings process and taking such excellent care of my property and my tenants."
"Janette, the Office manager continued and made sure that all the promises that Gary gave me were not only met but exceeded."
"We have peace of mind with a reliable agency."
"Wonderful staff in the office, understanding and sympathetic to our needs."
"They are always polite and courteous on the phone, no job is ever a bother, they are flexible in their service offering, and their management of communication between tenant and landlord is always well-judged and professional in my experience."
"The staff at Belvoir are there for us if we need them."
"Shannon has been amazing, she has gone above and beyond, any questions and enquires we have had she has been there throughout this process."
Cons:
"They told me that the rent will go up without even asking my landlord first, pretty expensive with everything."
"Me and my partner would definitely not recommend Belvoir Warrington. Our treatment by their branch and the landlord have been very poor and upsetting."
"Had a few issues to begin with with referencing and housing benefit. But Alison and Jeanette resolved the issue for me with their referencing team."
"Even though their customer service is not the best the staff seems to be very professional in what they do."
"I’d like to particularly single out Shannon for all her hard work and attention to detail."
"I am so grateful to the girls at Belvoir for helping me get my flat."
"Big thanks to Shannon and Belvoir for their support, would definitely recommend them to others based on my very positive experience."