Address: 80 Sankey St, Warrington, WA1 1SG, United Kingdom
Phone: +441925474747
Rating: 4.3
based on 137 reviews.
Customer Service
Pros:
"Leaders found a tenant for my property within 4 days of me having contacted them."
"What can I say as a newbie to being a landlord, the help and advice From Natalie and Richard and the team they have helped me in every step of the way."
"I visited Leaders estate agents and spoke with James who made me a drink and showed me properties within my price range he was very efficient and professional."
"I was very impressed with the prompt service I received from Michael."
"Dealt with Jane Healy brilliant service from start to finish."
"Always helpful always happy to help and always keeps you updated on the process and will help in any way she can."
"Highly recommend asking for Laura Newby if you are looking for a property to rent."
Cons:
"Have called them to arrange property viewings for the next few days, but they told me they will call me back. But that never happened."
"But I’d truly avoid like the plague, much like they avoid you if you need any help with the property."
"The worst agency I’ve ever experienced in 7 years in UK. They are focused to protect landlord side."
"They are worse than useless. When my cooker broke (an item that was the landlord's responsibility) they did nothing and then lied to me about what they were going to do."
"The most unprofessional company I have ever dealt with."
"Having trouble getting to view a property Leaders Warrington are selling. Seem to be not enough staff to do viewings."
"Shocking. I am owed money, a week ago the branch manager said it would be back with me in a week. Come to a week later and he’s said ‘for some reason’ it hasn’t been processed."
Professionalism
Pros:
"Leaders showed themselves to have great knowledge of the local market."
"These guys are really top of there game."
"She is very helpful and kind when it comes to emergencies matters, and would always advise the best and effective solution that would get the problem solved ASAP."
"Moving can be a headache, but these guys turned it into a smooth ride."
"Susan Gleave has always responded to my queries in a prompt and efficient manner."
"After a nightmare experience with my previous tenant, Dan was exceptionally helpful in finding a new tenant, and the whole process was handled very professionally."
"Stunning services from the property management department."
Cons:
"Jean Healy totally unprofessional person as all agents there."
"Wouldn't use this agent again even if I was paid to! Rented out a property to us with a broken smoke alarm and electrical's that would almost blow up when used."
"All said and done, this company doesn't care about the condition of the property they rent out, even if it's illegal, and will find everything they can to keep your bond when you do leave."
"Just terrible home flooded due to Sankey valley incident. No protocol for tenants the home owner doesn't have insurance how do you let a property that isn't insured.. been 3 month work has yet to commence... just awful."
"AVOID AVOID AVOID! How on earth this letting agents has got this high of a star rating is just mind blowing, if I could give minus stars I would."
"Where do I start!!! Lewis is the most unprofessional person I have ever had to deal with. Hardly ever replies to calls or messages and when he does it’s about three days later!"
"Rented a property off this firm, property failed an emissions test due to no central heating and single glazed windows."
Property Management
Pros:
"Leaders Warrington have managed a number of properties for me and my family over many years. The team are always friendly, helpful and professional."
"Leaders have a report/repair site which makes reporting very easy."
"I have spoke to Sue numerous times over the last few years and always found her very professional (compared to others) in all that she does."
"I'm writing this on behalf of my wife and I to say a big thank you to Rosey Turner, the Property Manager for the property we currently rent."
"I would recommend him and Leaders services to anyone."
"Leaders have managed my property for a number of years and they keep me informed about anything to do with the property/Tennants at all times."
"Needed some repairs doing and reported to Jane Healy on the phone. Everything was taken care of."
Cons:
"This team in Warrington are atrocious. They lie about topping up electricity meters whilst you're at work and you typically end up with more than three days without electricity every time."
"Disappointed with the service and wouldn’t look to use Leaders services further as we had a real interest in the property and as a seller I would also be disappointed if an agent representing me didn’t respond to potential buyers."
"They are totally unreliable, say they are going to come round for an inspection etc and I always have to ring them to chase them up because they are late or have forgotten."
"AVOID AVOID AVOID at all costs both tenants AND landlords."
"If i could give less i would. I had about 6 viewing on the same property cancelled a hour before due to 'inconvenience for the tenant' after telling me it had already been confirmed with the tenant."
"No contact after you move in, especially when it comes to fixing fault with the property."
"All this was communicated to them repeatedly and always met with a ‘someone will call you’ or ‘we can only wait for the landlord’ who they didn’t even contact in the first place."