The Caffeine Club Reviews Summary

Atmosphere & Decor

Pros:

• "I visited at night time, nice atmosphere and a large night time menu."
• "A fun quirky experience, the place is jazzed up with other companies and there is a upbeat vibe to the place."
• "The venue itself is really nice and cosy too."
• "Love the relaxed ambiance of this place."
• "A bustling metropolitan atmosphere with amazing food and drinks, during the day a family friendly spot, hidden from the crowds in walking distance of Drake Circus, at night a den of joyful music and a favorite place for student nightlife."
• "The atmosphere is amazing, good music, the decor up and downstairs is amazing."
• "The place is spacious, has a pleasant atmosphere that's welcoming & safe for all, friendly staff, Big balcony for outdoor dining, drinking & smoking."

Cons:

• "Turned up Thursday evening to be taken to table waited 30 min just to order a drink brought wrong order and had to wait over 1hr for cocktails while sat around cold tables lack of communication and seemed very disorganized."
• "We had a staff meeting going on next to our table the whole time which seems quite unprofessional to me."
• "The restaurant was cold."
• "The atmosphere is chilled, but also a little cramped at times with there being one toilet for guys & girls."
• "It sucks you kicked down stairs around midnight, a small problem that doesn't detract much from the experience."
• "The table was sticky and the place stunk too."
• "Not particularly disable-friendly as there are stairs and tight doors."

Food Quality

Pros:

• "Food is satisfactory."
• "Food is a good price and good quality."
• "The portions are huge! Butcher's Burger was impressively large and quite tasty."
• "Great meal and lovely friendly efficient staff."
• "Visited today and more than surprised at the quality of the food and the excellent prices. Food was very good, 5 of us were eating and food was quickly served, hot where necessary and fresh bread for the sandwiches."
• "The food is always nice and the shakes are better."
• "They have an amazing range of food and very tasty too."

Cons:

• "Went there for coffee with some friends and we got a couple mochas. From the first sip you could tell something is wrong, it had the taste of something burnt."
• "Food was basic and not the best."
• "Got my burger I had the rasta burger and It was pretty lack luster. Got very little sauce and cheese so the burger was pretty dry."
• "Food was terrible I attended here a few years ago and the food was amazing proper gourmet food."
• "Cheesy classic burger was stale, bland, really dry and hard to eat. Inside of the chips were still frozen."
• "But the burgers were so bad. Lots of the sauces I was excited to try were sitting in the sun going off. Currently feel sick."
• "The food is greasy spoon, but above-average, (better than Wetherspoons, for instance)."

Service

Pros:

• "AMAZING customer service!"
• "Great service, tables less sticky than I remember which is good."
• "Service was brilliant, the lady who served us was very smiley and friendly."
• "The staff too always seem friendly and happy to help."
• "Staff are very polite, friendly and welcoming."
• "Lovely fresh food. Staff very friendly and helpful. Felt drafty but that didn't spoil the enjoyment."
• "The young gent who served me was exceptionally and genuinely polite."

Cons:

• "Food service was rather slow, very large portions, overcooked and quite pricey for what it was."
• "Unprofessional and extremely rude and horrible staff."
• "Waited nearly half an hour for a big breakfast which then came out with cold mushrooms, eggs was snotty."
• "Staff couldn't be bothered to ask if you need help, had to find out who or where we could give our order."
• "The service was ok but my food had a hair on it and they replaced the meal eventually, but meant I ate after my partner had finished his."
• "Waitress was as if she was drunk/ on drugs!"
• "Terrible service can't get orders right."

Value

Pros:

• "Caffeine Club is always a safe bet whatever time of the day. The food is always very tasty, reasonably priced and good portion sizes."
• "Brilliant place with friendly staff and quirky style with insanely brilliant prices."
• "Portion size is amazing and food is well priced too."
• "The prices are very affordable, the portions are defiantly generous, and the taste is stunning."
• "Cheap, good quality, great portions and a very cosy setting."
• "Well worth the visit with very reasonable prices."
• "Prices are reasonable and the portions are always big."

Cons:

• "Just been to the caffeine club after new management has took over and what a joke prices have risen by quite a lot it's got expensive."
• "Food service was rather slow, very large portions, overcooked and quite pricey for what it was."
• "Processed burgers that are awful like cheap burger van ones for at least double the price."
• "Expensive considering this is a student based café."
• "Very expensive for what it was and most items on the menu are just sugar heavy."
• "Awful customer service, my mate payed £10 for food and it was taken away from him and put in the bin."
• "This is unacceptable and is not accurate of their business advertising. They should not keep their title as 24/7."

Accessibility & Cleanliness

Pros:

• "They do well in maintaining cleanliness though."
• "The toilets were clean, but half way up a staircase and through a small doorway, so if you require mobility aids, you won't be able to access this toilet."
• "Total credit to the staff the place was spotless, even though we were told that they were behind with the cleaning."
• "The place is spacious, has a pleasant atmosphere that's welcoming & safe for all, friendly staff, Big balcony for outdoor dining, drinking & smoking."
• "Nice relaxed location that always feels warm and cosy."
• "The food was great when i came on saturday at 4am."
• "The venue needs a deep clean, hair and food crumbs on the seats."

Cons:

• "I visited at night time, nice atmosphere and a large night time menu but the toilets were disgusting."
• "Open 24/7 toilets are not nice."
• "Tables almost glued our phones to them they were that sticky."
• "Not particularly disable-friendly as there are stairs and tight doors."
• "Parking is limited to the street or a pay and display lot a 3 minute walk away."
• "We moved from our first table which was dirty also."
• "The restaurant was cold."