William H Brown Estate Agents Welwyn Garden City Reviews Summary

Mortgage Broker Services

Pros:

• "James Wiggins was brilliant and instrumental to our entire experience, which included a very complicated probate process."
• "James went above and beyond during my buying process, providing endless amounts of guidance and support."
• "Despite the challenging economic environment, he secured a favorable mortgage deal, and I fully intend to seek his expertise for any future mortgage needs."
• "James was excellent in helping me get a good mortgage and Sean was great with helping with contacting the sellers in the run-up to completion."

Cons:

• "Our circumstance was a bit more challenging due to an adverse credit history, but James was particularly great at finding the best deal for us."

Customer Service and Support

Pros:

• "Charlotte and India were extremely helpful in finding an appropriate family home for us, they understood our requirements and secured a beautiful rented property."
• "Friendly, knowledgeable and helped us sell our home quickly and for a great price."
• "The tenancy visit was organised fast and without a hassle. They were very flexible about the fact that I was on probation."
• "Rachel at WHB Welwyn garden city was professional and helpful throughout our move."

Cons:

• "Dishonest, arrogant, and rude. Do not attempt to sell via the Welwyn Garden City branch."
• "This agency is very quick to take your money, sign you up, but then leave you without necessities such as hot water for over 3 months."
• "I would steer away from these people. I would give a zero star if I could. They wait until the last time to send the tenancy agreement."
• "Incompetent! Made 2 phone enquiries and 2 email enquiries about different properties and no one ever came back to me."

Professionalism and Expertise

Pros:

• "Charlotte and India have been absolute powerhouses when finding me the appropriate tenant."
• "My deepest appreciation goes to India and Charlotte for their professionalism and representing my interest excellently."
• "James Wiggins - from the outset he quickly assessed our difficult circumstances and provided a first-class service."
• "Leoni was the initial point of contact. Her welcoming demeanor, coupled with her professionalism, facilitated the arrangement of property viewings."

Cons:

• "After a terrible experience with Ashtons, we were feeling a bit let down in general by estate agents but the team at William H Brown went above and beyond to help build us back up."

Communication

Pros:

• "Had great communication with them both, they answered any questions we had quickly and made the process so simple and stress-free."
• "Very helpful, friendly, and quick responses to the whole process with my move."
• "The communication between all the parties, including the solicitor William H Brown recommended, was seamless which made the process as stress-free as possible from our side."

Cons:

• "We experienced great service with viewing our rental property and locking it down with a deposit, but after this we didn't receive any correspondence."
• "I saw on the website a house to let so rang them emailed them... they said the house is not up for rent anymore it’s been let so not very professional not even letting me know very unhappy with this company."