haart estate agents Welwyn Garden City Reviews Summary

Professionalism

Pros:

• "Whenever I spoke with or met Anna in conjunction with the sale of my flat, I can testify that she is nothing but professional, courteous and always smiling."
• "Beth has been a pleasure to work with and she made the buying process of our new home so easy."
• "I have received fantastic service from Nicole. She is very professional, knowledgeable and great at her job."
• "Everyone at Haart was extremely professional, from Charlie and Dan showing around potential buyers to Lily and Tony in the office."
• "The service was efficient and professional from the start to the end of the process."
• "Tony, and his team are professional, caring, considerate and kind."
• "They communicate with you every step of the way and actively chase other parties when information is outstanding."

Cons:

• "@haart_uk most unprofessional people ever."
• "If Haart was the last estate agent on earth I would never do business with them again. Tony Mitchell is one of the most dishonest and nasty people I have ever encountered."
• "Guys, just avoid this agency. They only concern is money not client."
• "It became difficult to get any information out of them. In hindsight this was done because they were waiting for a higher offer to come in."
• "We were significantly over-sold by Tony on the quality of their marketing activity."
• "If I was the owners I would not have him running one of my shops."
• "Now they keep our deposit and don’t want to give back quickly. Scammers!!!"

Customer Service

Pros:

• "Dealt with queries fast and professionally, but his best quality was keeping me calm at some of the most stressful times."
• "He was quite helpful and updated us on a regular basis."
• "Could not have been more helpful and responsive."
• "Great customer service who continue even after 8pm or on Sunday."
• "Always friendly, helpful and very patient when we asked for extra viewings to take another look at the property and measure up!"
• "They were friendly and very helpful, nothing was too much trouble."
• "Nicole-EA, Tony and Charlie were all so helpful."

Cons:

• "The images were poorly lit and the video was horrible."
• "service was ok.....certain information like chain was involved wasn't informed to me and that was disappointing."
• "I made an appointment with agent by the name of Charlie to view a flat. He never showed up."
• "Eventually I got a call from Haart where I was told that basically, we had been gazumped. Our offer was no longer accepted, and we were given no opportunity to increase our own offer had we even wanted to."
• "It was at this point things went a little wrong. I realised that I was filling up paperwork for two sets of lawyers and paying for them as well."
• "The one stumbling block was the constant delay after delay due to the second from bottom of the chain."
• "There were instances again of over promising and under delivering."

Communication

Pros:

• "Charlie sorted a viewing before it appeared online, which made it all the more worthwhile registering directly with the branch."
• "The overall vibe given off by Haart's is reassuring and trust-worthy which is just what you need when you are taking a big step and buying a house."
• "Chris was excellent in keeping us fully informed on every step of the proceedings and even answered the phone on his day off!"
• "Always having the information on the property. Also gives us plenty of notice when there will be viewings for our Property."
• "We were being informed weekly that exchange would be next week which was a little frustrating."
• "Throughout the whole process, He has kept us posted."
• "Charlie showed us round the property, and was very knowledgeable and helpful."

Cons:

• "Had an agreement to buy a property. They did not remove the property from the sites, but even keep showing to other possible seller while we were trying to get the mortgage."
• "I never heard from Tony again after that. It was a hugely stressful experience with a terrible end result."
• "Tony encouraged the seller to do this knowing full well we had just had a newborn baby and a 2 year old living in a tiny flat."
• "We were strung along by Tony for over 2 months believing we would be completing on a property only to be let down at the last minute after lots of money invested in searches, survey etc."
• "Expect some salesmanship and exaggeration."
• "Emails and call back requests responded to each and every time."
• "You were always available to have a quick chat with about what was going on and always willing to find out and update us when our solicitor was such a let down."