Mercedes-Benz of Cardiff & Newport Reviews Summary

Customer Service

Pros:

• "We couldn’t have asked for a better service from Amy."
• "Excellent service from Mark Aguinalde & Dewi Jones."
• "Great service again from all the team at Cardiff yesterday."
• "Outstanding customer service from the team at Mercedes Benz - Cardiff and Newport as we bought our latest new car."
• "Fantastic work from start to finish."
• "Our experience of this branch has been excellent!"
• "Well organised with professional friendly staff."

Cons:

• "The Service reception made me feel like an unwelcome visitor, not the level of service normally given at other Mercedes dealerships."
• "Lady at the reception has a bad attitude problem."
• "Shockingly poor customer service. The service coordinator, whose name begins with 'M', is simply incompetent."
• "Worst customer service ever."
• "Everything with Sinclair Mercedes is an absolute ache in a certain part of the body. Nothing is fast, nothing is efficient, nothing is customer focused."
• "Truly shocking service from mercedes and this isn't the first time."
• "Such poor customer service and a complete lack of communication with myself and internally within their department."

Sales Experience

Pros:

• "Ian; our sales man couldn't do enough to assist! Will definitely be returning here for future purchases."
• "Harry Howells - communicated well throughout the entire sales process."
• "Saw the car called, was lucky enough to get through to Luke straight away: this guy made everything so clear and so easy, what an absolute pleasure to deal with."
• "Very helpful sales person."
• "I would particularly thank Alun Richards as the Sales Exec who advised me on my selection of a GLA to replace my 9 year old version! He is extremely knowledgeable and his video of my selected car was superb—thank you Alun."
• "Outstanding service from beginning to end from Harry who helped us buy our new Mercedes today."
• "We have bought a couple of cars here from Alun, we have been over the moon with the cars but the personalised service we have received from Alun is second to none."

Cons:

• "I haven't bought a car for about 10 years... after visiting this garage it put me off buying a Mercedes which has always been a dream car for me!"
• "Very bad experience. I ordered new E class cabriolet in June this year and I was told my order was in place with anticipated delivery by end of this year at the latest."
• "Terrible customer service! Attempted to book a test drive online... only to be turned away at the door for expressing an interest in leasing."
• "The worst of the worst. Wish I had read the low ranked reviews prior to making a purchase."
• "Employee Paul Clough is your typical lying salesman and gives the business a bad name."
• "Rang them to arrange an appointment to see a specific car that I was going to purchase only to be told the next day that they had sold it."
• "So my intention of purchasing a car last Monday obviously wasn’t going to happen, not with the manager who must pick and choose who he sells to."

After Sales and Service

Pros:

• "And Mercedes Benz for there fantastic service."
• "Bought my smart car from the garage recently and the staff could not be more helpful."
• "Spoke Sana today with regard to a part I need for my smart roadster and although Sana was unable help me on this occasion he went over and above in his attempts."
• "I would highly recommend Mercedes-Benz Cardiff and will certainly purchase again."
• "Absolutely AMAZING service from these guys, and especially Brittany, who looked after me."
• "Great service from Josh (and Mark). Josh walked me through all the new bits and pieces to ensure I wasn’t overwhelmed."
• "Amy in Sales was very approachable and helpful, the handover by Josh was great, all aspects covered, not pushy and very knowledgeable."

Cons:

• "Be careful with possessions left in your car with them!"
• "Sinclair Mercedes are brilliant at selling you a vehicle but dreadful post sale."
• "Visited MB Newport & Cardiff needing help with a small job on my older Mercedes but they was not really interested felt fobbed off they took my details with a view to booking my car into there garage but weeks later had no contact from them."
• "I will not be revisiting this site as long as I live....Made out to be a 2nd class citizen."
• "If you have issues with your car is best to avoid because they don’t give call you back and the people at the counter are incredibly rude."
• "I’ve never witnessed such poor customer service and I will not be buying or servicing my Mercedes from this dealership."
• "I'm greatly disappointed with the service from Sinclair Mercedes Newport & Cardiff."