Address: Market St, Oban, PA34 4HR, United Kingdom
Phone: +441631566282
Rating: 4.7
based on 139 reviews.
Customer Service
Pros:
"The gents there were so helpful; were able to sort the problem so that we could continue our tour of Scotland."
"The staff at this company need to go back to personality training school. In particular the guy on the desk with a beard."
"Staff were kind, efficient and very helpful even though they were clearly very busy on a holiday weekend!"
"Have been going to Kwik Fit Oban for years and I am always met with a friendly face and an honest opinion."
"The team from Oban Kwik Fit have come to my rescue yet again. They've always been very professional."
"We were on a road trip with a rental car and stranded with a flat tire. Nowhere in town would take us as they we all booked solid."
"The staff were extremely helpful and went out of their way to help us with a punctured the and a trip to London ahead in a couple of days."
"Thanks to James and his team for fitting in our emergency rental job, so that we could continue our travel through Scotland... Anne and Ian from Australia."
Cons:
"The staff at this company need to go back to personality training school. In particular the guy on the desk with a beard."
"Disgraceful customer service from a tourist point of view. If I had the option of no stars I would have picked it."
"Staff is very rude. I came in at opening 0830 to get a tire replaced. The guy at the desk acted as if I were bothering him."
"Placed a order for Goodyear tyres never got them thay offered me budget ones and still expected me to pay for the more expensive ones."
"We called into Kwik fit today as we had a puncture only to be told they were fully booked all day. Visiting Oban on holiday, not impressed with customer service."
Quality and Speed of Service
Pros:
"The time after being at this store I drove more then 2300 km’s without any tire related problems."
"In total, the replacement took only 90 minutes from 'oh no we have a flat' to driving along our merry way."
"All the staff were enormously helpful and friendly. They spent some time doing a diagnostic check and gave me sound advice."
"Sean and the boys are the best. They helped us out when the useless rental company refused to."
"Brilliant service from Sean. We’d been in touch on and off for most of the day, as we had a flat tyre on Mull and needed to be sure we could get a replacement."
"Fantastic service! I caught a puncture on holiday on the way from Arran to Mull. Despite it being a busy day of bookings, the team managed to fit me in."
"Thanks so much Sean for all your help on Saturday.Made it all so easy and got us back on the road in 2 hours despite having a busy day yourself."
"Had a slow puncture in passenger rear tyre. Spoke to Kwik Fit manager who said he could deal with it in an hours time."
Cons:
"Staff were helpful though it took longer than I thought as I called and they said we can see it in an hour. Got there and then had to wait another hour for car to be seen."
"Checked back at 1130 car still parked where I left it. I asked worker at desk if he had checked to see if he had the tire in stock."
"Took my car to get 2 new front tyres supplied and fitted. Drove car from kwik fit home and the next day one tyre was flat."
"This was a very disappointing experience. I booked my appointment on-line to replace the battery in my Nissan X-Trail. On arrival, I was told that the battery was not available."
Product Availability and Pricing
Pros:
"Absolutely well worth it. Sean the manager, and Brendan, were superb, couldn't have been more helpful. Did the work immediately and we ended up having all four tyres replaced."
"Thanks very much to Sean and his team who helped us when our exhaust fell off before a long drive back to Liverpool, straight after a bank holiday."
"The guys here were really helpful, i was stuck with a slow puncture and they had my tyre in stock, they had a busy day but still managed to fit a tyre."
"This place is amazing! Billy and Paul did us a real favour and took care of us so quickly when we had a flat tyre. No one else in town had the tyre we needed but they had two!"
Cons:
"Only stock expensive top brand tyres. In such a remote location it leaves people no option but to pay for high end brands even if they dont need or want them."
"On collecting the car no further charge was needed. I said my car is low mileage and well maintained. The answer to that was I have seen this happen in cars that only have 200 miles."
"Placed a order for Goodyear tyres never got them thay offered me budget ones and still expected me to pay for the more expensive ones thay added a 'free' wheel alignment."
"Had to make an unexpected stop due to break problems, unfortunately I had to leave van till the following day waiting on parts."