Address: Lochy Bridge, Fort William, PH33 6TJ, United Kingdom
Phone: +441397700200
Rating: 4.2
based on 129 reviews.
Tour Experience
Pros:
"Highly recommend to add this distillery on your itinerary if you are in the area."
"First class tour full of information and details about the Whiskey process."
"Brian from the tour was brilliant, just the right mix of information and humour."
"If it is John that takes you round you won't be disappointed, there is nothing he does not know about the distillery from first opening until now!"
"We had a lovely tour this morning with Gordon, who was very knowledgeable and enthusiastic."
"Tom was a great Tour Guide and super knowledgeable even after all the questions my husband fired at him!!"
"The young woman who guided our tour was great and happy to answer questions!"
Cons:
"Bad experience, just quickly went in to buy some souvenirs, but the guy behind the counter didn’t even bother to notice us."
"When i asked him re particular whiskies he was exceptionally condescending and spoke down to me as though I had no clue about whisky."
"Really poor service levels."
"2nd visit and will be my last. No tours available which is fair enough."
"Overall a very poor showing, I sincerely hope this was just a blip, but I suspect from the manner of the staff and condition of the facilities a poor experience is a common encounter."
"Problems aside, it’s a very light touch tour and there are actually far better whiskies and tours in the highlands."
"Tour is unfortunately pretty limited and basic."
Tasting Experience
Pros:
"I was poured a 10 year old single malt which was really nice."
"Very generous with the tasters!"
"The tasting was very exciting. We learned a lot about flavours and how adding water can change the taste."
"The tasting was fun as well and they give you a chance to try pretty much everything."
"The bartender was very knowledgeable about the Whiskies, and offered us generous free samples of the entire lineup."
"We tasted 2 whiskies and it was really great after the tour to differentiate between different whiskies."
"The tasting is generous and interesting."
Cons:
"Went for tasting experience- told the girl we knew nothing about whiskey and we were there to try a few. She just gave us a menu without any guidance."
"If the whisky was worth drinking I might make another trip after all is only 400 miles but, nah!"
"One sample of whisky at the end of the tour, less than a tea spoon. Average at best."
"The whisky was generally quite average but that didn't detract from the excellent experience."
"Would not recommend the upgraded tours with 4 or 6 tasters as the whiskey is not that great."
"I'd review the whisky quality and the distillery more of a 2-star. Whisky is cheap and bland, and the distillery feels incredibly dated."
"No whisky available to buy at end of tour due to outsourced bottling problem (bar shelves were completely empty)."
Staff and Service
Pros:
"Lovely friendly staff and look forward to next visit in the spring."
"Extremely friendly."
"Amazingly awesome people working here and some nice whisky too!"
"The gentleman on the gate to the car park was friendly, helpful and requested our details for track & trace."
"The man on the gate was cheerful and full of banter and very welcoming."
"Both members of staff who were working today were extremely pleasant & made me and my partner feel very welcome!"
"The entire staff was very friendly and answered all questions."
Cons:
"This place is a disaster."
"Nobody cares. Really bad experience."
"The visitor centre is dated, and staff were too busy chatting amongst themselves."
"The staff at the visitors centre (an elder gentleman and a younger lady) seemed uninterested and not very keen on providing a welcoming experience to their customers."
"Staff was really grumpy and mean."
"No real sense of pride for a first impression and appears understaffed."
"Gentleman who greeted us at reception wasn’t particularly friendly or accommodating."
Facilities and Amenities
Pros:
"They have a very small cafe which serves some basic stuff to eat like sandwich soup and tasty lemon loaf."
"Nice place with wonderful scenery. Don't forget to see the Hielan' Coos outside. :)"
"Fantastic cakes in the cafe too."
"The drinks and toasties from the canteen are lovely and made fresh."
"There is also a little cafe here so you can get lunch and tea and coffee which is great."
"The visitor center is lovely, with a nice bar, a small café, and delightful employees."
"Nice cafe and bar."
Cons:
"Plus the place feels a bit rough around the edges."
"Unfortunately it's very dated and the cakes we had weren't anything to write home about."
"Cafe closed bearing in mind it's half eleven. No gift shop."
"The visitors centre was just one room which appeared to double as the staff canteen (it did smell pretty good), the shop was a couple of glass cabinets with no real explanation if this was a shop or not."
"The whole place, including the cafe counter was covered in dirty washing up."
"We popped in just to go to the shop as we had done the tour last time we were in Scotland. It was 4 pm, we were told it was closed."
"They have production break in July which wasn't mentioned on the website."