Currys Reviews Summary

Customer Service

Pros:

• "Sales Assistant who dealt with my request for laptop to meet very specific requirements did so professionally without any sales pressure and with a very sound knowledge of the subject matter."
• "He genuinely made my day awesome."
• "But must say knowhow team are brilliant when it comes to a repair, pick up on day arranged and fixed within the week."
• "Having had an awful experience in another Currys store, I went to this one. What a difference. I was treated with respect by a courteous gentleman who obviously knew how customers should be looked after."
• "Came into the store after restrictions eased and was served by the most helpful, friendly, knowledgeable and great guy called Akky."
• "The staff in the Carphone Warehouse are really helpful and really know their stuff."
• "Edward and Ivana were really helpful. Edward has great knowledge and gave some great advice and info about the Tvs."

Cons:

• "Ignored by staff for 15 minutes whilst trying to decide on a 50 inch tv."
• "Not enough staff. Took us 3 enquiries to get what we wanted."
• "Took them 4 weeks to try deliver a freezer, repeated delays, still waiting."
• "Shocking service took our money forgot to place our order now want to charge us extra £70.00 to get same thing."
• "Very poor customer service in store and appalling online customer services, no contact about my order."
• "Went to buy a pc, the lady at reception took her phone out and took a private call when I was waiting to be served."
• "Staff instore were hard to track down even though there was only about 6 customers in store."

Product Availability and Pricing

Pros:

• "There are a large number of consumer items, with a good range in each category, the staff are helpful, and some of the items may be reduced from the original price, we were informed that each store had the same inventory, so if one store had run out of an item, it would be most likely available at another branch, which they would tell you the location of!"
• "Once an assistant was available they were extremely helpful in showing and advising us on the various models we were interested in, even helping us secure a discount using the Blue Light discount card."
• "If you're searching for a white appliance or in my case here a silver fridge to match the kitchen this is one of the few places in Bolton where you can still get a decent deal."

Cons:

• "Went to buy a fridge a few weeks ago only to be told they were out of stock but could order for me."
• "Very disappointed. Needs cooker. Last night showed on internet as £349 this morning £349 but in store and new on line price at 11-45 £390. Told it had gone to original price overnight and couldn't be reduced. Went elsewhere."
• "Limited range of products, although the shop is big, the actual products are from only a handful of manufacturers."
• "The store does not stock everything. There are signs in the shop that they would have to ordered."
• "Went here to get a chromebook they advertised online as in stock. It wasn’t in stock."
• "Went on 23rd Dec to buy a Chromebook which I had researched and checked stock at my local store that day at work... AND it was out of stock when he checked on the system."
• "Bought a tablet BUT the item I originally went to collect wasn't available despite my order online being a success."

Staff Knowledge and Helpfulness

Pros:

• "I was looking for a laptop for my disabled son. The staff were really good, attentive and knew what they were talking about."
• "The 5 stars are all for the staff member that served us. Very helpful, knowledgeable and pleasant."
• "My family and I received a lot of help from Hasan and Noman."
• "I have had great staff members with lots of knowledge about the products."
• "Impressed with this store. Dealt with 2 employees called Simon and Andrew and both gave superb advice."
• "Bought a Samsung Galaxy Smart watch today from the Bolton Gate store, Excellent customer service, Very knowledgeable staff, Excellent product knowledge."
• "Fantastic the guy on the phone section went over and beyond to help!"