Lockards Farm Reviews Summary

Service

Pros:

• "Julia looked after us very well and made sure that we had everything we needed."
• "Our server Amy was superb, answered all our questions and was absolutely hilarious."
• "Today we have been served by Erin. What a very lovely young lady and an asset you have to your team there."
• "Our service was polite and courteous despite everyone being really busy."
• "The staff don’t leave you waiting - after seating take drinks order while you browse the menu."
• "Erin was epic! Had a huge group of people and she took wonderful care of us."
• "Staff were so friendly and accommodating."

Cons:

• "Lousy service and absolutely not customer-friendly and wanted to help tourists!"
• "Wasn't bad but very mediocre overpriced for what I had along with my wife and daughter service was very poor."
• "Usually a lovely meal here but slightly disappointed tonight. Not sure if the waitress was new but seemed disinterested."
• "The place was full however a man turned us away with a very arrogant and condescending attitude."
• "Throughout our stay we witnessed the female manager and waiting staff behave as if customers were an inconvenience to their social life."
• "Service was poor. Seemed to be one person (Manager) pulling the weight doing absolutely everything while the other staff just stood around."
• "The waitress came into the room, bussed the tables around us, cleaned other tables in a near by section, but for 20 minutes she didn't come to us."

Food Quality

Pros:

• "Clean toilets and the beer garden and kids play area are very good."
• "The food was ok, the chips were cold but the burger was nice."
• "The food was terrific and possibly the best restaurant we have been to within Dumfries."
• "The food was fabulous, great selection and great quality."
• "You can have plenty of vegetables and vegetarian fare some vegan dishes or just fish and chips and it is all tasty."
• "The food was delicious and we all really enjoyed it."
• "The food was beautifully presented and perfectly cooked."

Cons:

• "Lime & pistachio cheesecake was tasteless, no sweetness at all."
• "The price for very basic food is shocking."
• "Food overcooked but edible. Not up to scratch for simple pub grub."
• "Food didn't live up to expectations. Lots of food not available, sirloin steak definitely wasn't a sirloin, chips undercooked."
• "Ordered baked camembert share starter tonight, it was only after we had finished that I looked closer at the dish... Yep, they had cooked it in the plastic wrap!"
• "Food is mearly defrosted in the microwave."
• "Food quality poor - cold peas with scampi, hunters chicken portion tiny."

Ambiance and Cleanliness

Pros:

• "Found premises to be well laid out clean and tidy."
• "Nice cosy welcoming atmosphere. Lovely staff."
• "Clean and pleasant surroundings, staff are friendly and attentive."
• "There was a lovely atmosphere and felt really welcomed."
• "The place is clean and tidy the staff nice."
• "The pub/ restaurant was nipping clean and combined with a very relaxed atmosphere, made our Sunday experience a very happy one."
• "Restaurant was clean and the food was presented lovely."

Cons:

• "Although the food and service was really good, what let our visit down was the shabby appearance of some of the seating."
• "Sadly the place is looking outdated and scruffy mainly the carpets and tables."
• "It's a nice looking place spoiled by the terrible service and awful food."
• "Food was awful, the pie crust was like, well not a pie crust that I've ever eaten before, the mash potatoes were re-heated, and tasted burnt."
• "Only little quibble is the fight passed the smokers/vapers at the main entrance."
• "One request would be carpet from the entrance to the dog area as the tiles are very slippy and some dogs aren’t keen on slippy surfaces."
• "Why does the restaurant allow dogs? We went out for a quiet meal and was constantly disturbed by a barking dog!"