Savills Clapham Estate Agents Reviews Summary

Service Quality

Pros:

• "A fantastic service from Mandy who went above and beyond."
• "David was very reassuring... He kept it all on track and the deal came off."
• "David Stafford and the rest of the very professional and proactive team at Savills did a faultless job."
• "Caroline Kennaway guided us through the whole process and was a pleasure to deal with."
• "David Stafford at Savills sold our flat... very deflated with the service and feedback."
• "Helen Hammond was fantastic, responsive and professional."
• "Libbi was so incredibly helpful throughout the whole process."
• "David made everything as easy as possible for us with the sale of our property."

Cons:

• "We were under offer for 6 months and then finally exchanged... gave us the feeling of missing out on other buyers."
• "We vacated the place early Nov... Then came the usual game 'Let's try to see how much of their deposit we can keep.'"
• "Savills partially came to their senses and removed 2. and 3. but are still trying to string us for a £1,130 wall cleaning without any related invoice."
• "4 months later, Savills are still holding our full deposit without any invoice to back up their claim."

Professionalism

Pros:

• "Adam and Mandy were fantastic when selling my property. Professional and diligent."
• "I have had contact with most of the team at Savills Clapham/Wandsworth and have been very impressed with their level of service, professionalism."
• "David Stafford seemed to really pick up what we were looking for in a property and helped us get what we wanted in the right area."
• "From the beginning Eddie was very helpful and went above and beyond to get our viewing booked at short notice."

Cons:

• "Savills Northcote road, London Unprofessional (understatement) real estate agents."
• "Throughout our tenancy we suffered from highly dubious mal-practices."
• "Savills have not even released the undisputed amounts."
• "Savills are still holding our full deposit without any invoice to back up their claim."

Communication

Pros:

• "Great experience from the beginning meeting David Stafford who quickly got to understand what I was looking for."
• "The whole team were excellent, but Helen Hammond who was our main point of contact and dealt with our sale and lead us through the process giving us an exceptional service."
• "David was really responsive and his honest and professional approach made for a really smooth and pain free transaction."
• "Libbi was always proactive in checking in with us regularly, ensuring we were being treated with respect and care."

Cons:

• "But wait, the best is yet to come... yesterday they said they would come up today with a new invoice to cover the 'Damage to walls'."
• "So, four months after tenancy end, all bills must have been paid months before as they must have already paid their suppliers' invoice."
• "Thus, is someone going to manufacture an invoice to string us for amounts they have been unable to justify?"
• "No new invoice yet today..."