The Gretna Inn Reviews Summary

Location

Pros:

• "The place is in a great location for passing trade and locals alike."
• "Looks very pretty from the outside located on a busy roundabout benches outside great place to watch lot's of near misses on crazy roundabout lol."
• "The location is ideal for a nice day out at the Gretna Outlet Village, which is located just across the street."
• "Fantastic location very close to the motorway and good size car park."
• "Very handy for Gretna Gateway Outlet. Easy parking."
• "The Inn is opposite the Gretna Gateway Outlet Village so handy for anyone who enjoys shopping."
• "2 min drive to gretna centre but bear in mind it cost £15 to get a taxi back to the hotel."

Cons:

• "Just on a main road."
• "It has a fairly small car park considering the size of the place."

Staff and Service

Pros:

• "The staff were brilliant, and the price was fantastic."
• "The staff we're absolutely amazing and accommodated all 12 of us including my uncle in a wheelchair."
• "Staff are superb - they’re not trying too hard or too little, they’re just being themselves and it was absolutely lovely."
• "The Staff are so Warm and Friendly and go out of Their Way to help you with All Your Needs."
• "Staff are very jovial, jolly and professional, you couldn't ask for better service."
• "The staff/owners at the Gretna Inn are welcoming and very helpful."
• "Great staff, all very friendly and welcoming."

Cons:

• "One of our meals was written down incorrectly and the attitude of the staff member who dealt with this was shocking."
• "This was also flat (and not drunk or taken back as I didn’t want another encounter with rude staff)."
• "Service was average, they appeared annoyed at having to wait for some of my friends despite being empty."
• "Very slow service although they were busy however 40+ mins wait is not acceptable."
• "A young girl came to our table, not a smile and she had zero manners."
• "One member of staff was rude and could do with some training on customer service."
• "They just kept walking right past us on several occasions looking very miserable and not even serving us."

Food Quality

Pros:

• "The food was lovely and very good value."
• "fish looked very tasty which she confirmed,"
• "The food was amazing, large portions."
• "Beef lasanya was gorgeous, burger was so good."
• "The food was amazing: we had garlic mushrooms then lasagna each and a beer or 2."
• "Massive portions of good wholesome pub food."
• "Food superb, (steak the best I’ve had for years) large portions but reasonably priced."

Cons:

• "The food was ok but overpriced for what you get."
• "We had a meal the food wasn't good."
• "The food was OK but it was overpriced for the quality."
• "The food tonight was awful. Either frozen or microwaved."
• "food was awful, the pizza with the kids meal was microwaved!"
• "The meal was poor and certainly not worth the money."
• "Service was so slow food was awful mac and cheese tasted like it was straight out of the tin."

Ambience and Cleanliness

Pros:

• "Outside looks lovely with the flower displays."
• "The Inn is Festooned with an Absolute Abundance of Beautifully Planted Hanging Baskets filled with An Array of Plants that are Absolutely Gorgeous."
• "Gorgeous flowering arrangements around exterior."
• "Premises looked stunning from outside with the flowers in full bloom."
• "The flower display on the outside of the pub was absolutely stunning."
• "The ambience from the outside decor of hanging baskets to the indoors was good."
• "Lovely pub outside its beautiful."

Cons:

• "Carpet not hoovered, kirbys on floor."
• "The single chairs and table could be upgraded and the carpet needs replacing."
• "Toilets were disgusting with graffiti on the walls."
• "The carpets are filthy as are the walls."
• "The place is very outdated and run down tbh the toilets are like something from trainspotting."
• "Bathroom smelled of chip fat, black hair in shower, shaving articles left from previous occupant."
• "When I got to our room I found it disappointing due to the decor, paint was pulling off the ceiling in some places and visible leaks stains."

Value for Money

Pros:

• "The staff were brilliant, and the price was fantastic."
• "The food was lovely and very good value."
• "For our 2 night stay the price was excellent."
• "Certainly value for money."
• "Had sandwiches and soup - nice and fresh, and reasonably priced."
• "For the price (less than £50 per room), the Gretna Inn is excellent value for money."
• "5 meals and 5 pints £77 which was a bargain."

Cons:

• "The food was ok but overpriced for what you get."
• "The rooms are small & basic with no table, wardrobe, or shelves and the thinnest quilt not even an extra heater it was so cold."
• "The food was OK but it was overpriced for the quality."
• "Certainly not worth £75 pn!!"
• "Cheap poor food don’t waste your time or money."
• "The meal was poor and certainly not worth the money."
• "Service was so slow food was awful mac and cheese tasted like it was straight out of the tin."