Address: Horndale Ave, Newton Aycliffe, DL5 6DS, United Kingdom
Phone: +441325307933
Rating: 4.6
based on 132 reviews.
Customer Service
Pros:
"Fantastic staff hard working efficient and extremely friendly."
"Super quick and looked after my new alloys when removing and refitting the tyre."
"Always great customer service here, they went above and beyond for my MOT."
"Excellent help and advice from the MOT tester and local manager with my MX5."
"Very friendly staff, we were greeted with a big smile and he was warm and friendly."
"Charlie fitted me into the schedule at very short notice and completed the work on my Qashqai."
"Excellent, fast service when taking in my car for 2 new front tyres."
"The staff are good the manager Mike Bunn and Supervisor Matty Listers are very friendly and knowledgeable about your needs."
Cons:
"Prearranged appointment, still haven't received the receipt, 6 days on."
"Felt like we were being ripped off! Will not use again and urge others to beware!"
"After a burst tyre I travelled three miles with my tyre to find a rude young man."
"Would not answer the telephone so drove into Newton Aycliffe."
"Absolutely dreadful never again. Told be there 8.30am. Work would be 2hrs tops. 10 to 3pm received call car ready."
"Booked car in for air conditioning done at 10:30 Tuesday morning. Was acknowledged at 10:40, to then be told there was another car on the air conditioning system."
"Actual life saviours. Honestly I couldn’t thank the lovely gentleman who was working today enough."
"Be careful these are con merchants I had several nails in my tyres they told me that the tyres were not repairable."
Efficiency and Timeliness
Pros:
"It was 10 minutes before opening but that didn’t matter they had the puncture repaired and sorted in 15 minutes."
"Booked a slot and it was all sorted by Morgan. Super quick."
"The staff at the Kwik Fit Newton Aycliffe Horndale Centre completed the work in a timely and orderly fashion."
"Arrived at 11.30, the 2 staff started straight away on the car, very happy with the work."
"I found that I had 2 punctures as I was heading off for a meeting. They identified and fixed the punctures quickly."
"I think the lad's name was Matthew, he couldn't have been more canny. Took a look at the car and both drivers side wheels were badly buckled."
"Fantastic service. My car had a nail in one tyre and was losing pressure in another. The team quickly sorted these issues."
"One of two tyres recently fitted had lost a significant amount of pressure, within weeks of being replaced. Quickly sorted, no costly repair/replacement."
Cons:
"Prearranged appointment, fortunately I had nothing else planned as they were running 30 mins late."
"Took daughters car in for full service and MOT... they had it 08:30 to 14:30."
"Long story short I hit a wooden sleeper on the A1 that had fell off a lorry. I called in at 5.10pm on a Friday to ask if they could possibly look at the car."
"Visited here because my car dealer had completed a service and informed me of a nail in my tyre and sent me here for a puncture repair."
"Let down after rearranging appointment due to one tyre from set of four I had paid for not been delivered."
"My tyre had a puncture whilst I was at work... Anyway long story short all was sorted."
"Matthew, Store Manager, was so helpful yesterday. My car was recovered to his garage after Green Flag couldn't get it started."
"Went in for a brake check appointment this morning since I knew a fix or replacement was likely needed and Matthew got everything done and dusted for me within the day!"
Price and Value
Pros:
"While I did pay more than I would have done at a local, non-franchised garage, I drove away noticing a big positive difference in my car."
"Cannot recommend this garage enough. Appt made for 3, I arrived at 2.55 my car was on the ramps at 3! Fantastic, no waiting around. Problem identified quickly."
"Used four times now since I moved back to the area a few years ago. Went in with a slow puncture, straight in and fixed within 30 mins."
"Fantastic service this morning. Seen to straight away. Fast and efficient service."
"Excellent, fast service when taking in my car for 2 new front tyres. I sat and waited for the work to be done and witnessed the managers caring dealing with several customers."
"Great service at a very busy time and under difficult conditions. My MOT had been booked online unfortunately on a day this particular service centre didn’t do MOT’S."
"Booked in by phone told them back pads were gone and scratching discs. They still booked me in for pads only."
"My windscreen wiper split so I needed a replacement urgently. I went online to Kwik Fit, discovered that I could order online and have them fitted at the local depot in Newton Aycliffe."
Cons:
"Felt like we were being ripped off! Will not use again and urge others to beware!"
"After a burst tyre I travelled three miles with my tyre to find a rude young man."
"Would not answer the telephone so drove into Newton Aycliffe."
"£533 for brakes all round?? Local garage quoted and did the job for £380."
"Booked my oil change online turned up on the day at the correct time (5 days after booking) only to be told that they have too much on."
"Both the men who I spoke to were fantastic. They were really helpful and friendly. As a young woman, I’m scared to go to other garages as I’m scared they’ll take the mick out of my lack of knowledge and try to scam me."
"Booked for a tyre replacement on line and was quoted £54.50 all in.I don't use the car much these days as an OAP."
"Phoned up 15 minutes before closing time after realising I had a puncture in a rear tyre, 5 minutes later my car was on the ramp and the tyre was repaired."