Kwik Fit - Newquay Reviews Summary

Customer Service

Pros:

• "The team went above and beyond to acquire and fit a new exhaust."
• "Jack took us in because were were in a jam and replaced the tire and we were on our way."
• "Fantastic service, gave them a short notice Job and they didn't fob me off."
• "The young man was up to the task! He made a few phone calls and asked me to bring the car because they would help me!"
• "Brilliant service and absolutely fair price for the work completed."
• "Communication was excellent and friendly staff at Newquay quick fit."
• "Helpful advice. Good prices. Excellent service."
• "Very good service. Prompted by a reminder letter regarding a future MOT for my car."

Cons:

• "Disgusting a mother and child turned up with this and they refused to help even tho she was in tears."
• "Went to kwik fit for a new tyre as I had a puncture, they could not help on the same day."
• "Shocking service! I can safely say I will not be recommending this company."
• "Considering the nature of the problem they could have been more helpful."
• "Very disappointed we had an issue with 2x front tyres and we needed to be recovered by the RAC."
• "The customer service team is appalling, the answer the phone like someone has made their teenager do it."
• "I know it’s Saturday, but the depot was really unhelpful."
• "Had a flat tyre so called them and was told we couldn't book in and it was pointless coming up."

Quality of Service

Pros:

• "These guys are really professional and I’ve been using them for many years."
• "Stopped at Kwik fit Exeter with exhaust problems. Great help from start to finish."
• "From the warm welcome, the description of the repair and the heartfelt goodbye, Jack made my day."
• "The centre were fantastic with my MOT."
• "Air con regas done properly and to agreed time."
• "Absolute life savers. Went in with a slow puncture on a Sunday lunchtime."
• "Fantastic service. Guys ran on time had an MOT done, was ready when they said it would be."
• "Excellent, friendly service at ‘the best price’."

Cons:

• "We (5 Americans on holiday) had just picked up a van at Penzance, and were driving to our next wonderful Cornish experience when we had a flat tire."
• "I was shocked when I was told that they wanted £176 for 1. I live in Bristol and a middle of the range tyre is about £80."
• "Air con debug was not done and I was given a canister to do it myself."
• "Considering the nature of the problem they could have been more helpful. For a couple elderly disabled tourists."
• "Very disappointed we had an issue with 2x front tyres and we needed to be recovered by the RAC, The RAC man asked me to ring Kwik fit Newquay to see if they had 2 tyres the correct size in stock the phone was left to ring no answer."
• "I can't speak highly enough of the guys at Kwik Fit Newquay. I turned up at 1755 on a Friday night with a slow puncture and 150 miles to go."
• "Ive been using this garage for many years for MOTS etc for all my family. Its extremely busy and the young staff manage it amazingly well."
• "Took my car for Mot there for the first time and was greeted by a guy called Nick who was extremely nice and friendly."

Pricing and Value

Pros:

• "Brilliant service and absolutely fair price for the work completed."
• "Fantastic service! Guys ran on time had an MOT done, was ready when they said it would be, also got 10%discount with my blue light card."
• "Had a puncture whilst away, recovery temporary fixed. Went to Kwik fit for new tyre which they ordered. Saved me over £200."
• "These guys are 100% my saviours!! The team back at the shop charged me only for the tyre and not the call out or any labour involved."
• "Needed a tyre urgently as one of mine blew on the way to another garage - The team juggled things around and was able to find me a suitable tyre at a decent price."
• "Called at 08:50 on a Monday morning urgently needed a coil spring for my taxi, all completed in less than 2 hours."
• "The staff could not have been more helpful. Took my car in on Saturday lunchtime as my windscreen washers didn't work."
• "Very good service. Prompted by a reminder letter regarding a future MOT for my car, called to make an appointment and MOT subsequently completed."

Cons:

• "I was shocked when I was told that they wanted £176 for 1. I live in Bristol and a middle of the range tyre is about £80."
• "Air con regas done properly and to agreed time. However, air con debug was not done and I was given a canister to do it myself."
• "Considering the nature of the problem they could have been more helpful. For a couple elderly disabled tourists."
• "Very disappointed we had an issue with 2x front tyres and we needed to be recovered by the RAC."
• "Went in to change 1 tyre and it took more than 90 minutes for them to fix it."
• "I payed for a full service on my bmw 4 months ago and had nothing but problems since I picked it up."
• "Took my car for Mot there for the first time and was greeted by a guy called Nick who was extremely nice and friendly."
• "1 star is for Aran front of desk working his socks off worth 5 stars a credit to kwik fit the rest is a big fat 0."