Kwik Fit - Falkirk - Callander Road Reviews Summary

Customer Service

Pros:

• "The men there were friendly and helpful."
• "Thank you to the pleasant young man who sorted it for me."
• "Customer service was exceptional in all aspects."
• "Had a wonderful experience at Kwik Fit. Martin was most informative and helpful at every step."
• "Totally pleased with the service and friendly personality, but also professional."
• "I was hugely impressed by the helpfulness and professionalism of the staff."
• "The staff could not have been better. So appreciate having them close by."

Cons:

• "Booked my car for MOT was late for half hour when I went there seen their angry face no help just ignored me and they said we can’t do it today fully booked and it was paid for."
• "Kwik fit must be making to much money especially the Calendar road branch... 'Come back tomorrow.'"
• "Booked in for new tires spending over £300 with them, they forgot they had my car..."
• "They try too well you stuff that's not needed or has nothing wrong with it, beware if your elderly they will target you!!"
• "The utter disregard and disdain my mother is faced with, pretty much every time she asks Kwik fit to do anything which they are already paid to do to her car is unacceptable."
• "Very poor customer service at the Falkirk branch."
• "Ever since new management this place has went down hill."

Timeliness and Efficiency

Pros:

• "MOT carried out efficiently and I was notified when my car was ready."
• "New tyre ordered and fitted promptly."
• "Excellent service. Had a large nail in my tyre so took the car to Kwik Fit Falkirk who swiftly replaced it with a new one in a matter of minutes."
• "Absolutely superb service, my daughter, who works shifts in the NHS, had an urgent issue with her exhaust which was dealt with in very quick time and with the maximum courtesy and care."
• "booked in for an m.o.t. and oil change which was carried out trouble free and in good time."
• "Really easy and quick MOT service to use. Booked online for the next day, was attended to straight away and received a call to collect my vehicle 45 mins later."
• "Absolutely brilliant service from Kwik Fit Falkirk, called at 8.25 booked in straight away and out by 10.35."

Cons:

• "Arrived at 4:40pm and it wasn't ready so happy to wait. Service however was rushed and after changing the oil the cap underneath the car wasn't put back on correctly."
• "Booked my car in for 4 pm - for 2 tyres, wheel balance, free alignment check, and visual brake check. They started doing my car at 4 25, only fitted the tyres and said because they close at 5 no time to do anything else."
• "I won't go into the excruciating details, but it took them three full days to do a prebooked mot and a basic service on a Focus with no issues."
• "Terrible. Told me an hour, waited almost 2, fitted the wrong tires from what I'd ordered."
• "The next day, Wednesday now, we had to call back as we'd heard nothing from them. Still no exhaust, but assured my daughter it would be there the next day and to bring the car in at 8:30. She did this then was told just to wait."
• "Late 5 minutes from mot.....refused to do it....."
• "Rubbish. Estimated an hour to top up AC. 90 minutes later was told their machine had bust."

Professionalism and Expertise

Pros:

• "Had an mot this morning in the Callander road Falkirk branch and the mot engineer was OUTSTANDING."
• "Excellent customer service today from the manager and technicians at Callander Road depot."
• "Very professional and friendly not to mention fast at what they do here."
• "The new manager David is very polite and professional a very fast service."
• "Quick service, very knowledgeable and honest which is rare when it comes to a garage sometimes."
• "Fantastic service from Aaron, just popped in to get my pressures checked and my screenwash topped up, he noticed some things wrong with my ball joints and advised me to get them booked in to get a proper inspection done, for a young man he is very professional and knowledgeable."
• "I found the staff to be incredibly helpful, very approachable, very friendly, and work to an excellent standard for a very good price."

Cons:

• "Useless. Booked my dad's mobility car in for tyre check/replacement following a puncture. Couldn't get parked on premises."
• "Booked in for a 'free' brake check, we knew we had an issue with front brake pads and disks and we were quoted £125 at a local independent garage, not only did Kwik Fit want well over £300 for that job."
• "Before coming to this branch out of desperation I had not used Kwik kit for 10 years after their Tynemouth branch did £1000 damage to my Mazda due to the cheap substandard parts they use."
• "I will be placing a formal complaint in to mobility about Kwik fit and their inappropriate and inability to handle mobility customers."
• "In for an MOT and the guy failed it cause the windscreen washers were frozen."
• "Having watched them working on the car I'm amazed it still goes."
• "The issues with my tyres was dealt with after paying for tyres and re balance was then advised there was an issue with my brakes."