Stratstone BMW Tyneside Reviews Summary

Customer Service

Pros:

• "Dealt with Philippe on a new bmw 1 series and he made my experience totally effortless."
• "The communications are great. I sent my enquiries online, got response back very quickly."
• "Bought a car from here about 6 weeks ago and I have had no regrets. Excellent customer service from a salesman called Fahim."
• "Louis Do handled my recent BMW purchase. A consummate professional, a credit to Stratstone."
• "Fantastic service from Michael at straitened bmw."
• "Every staff member that I came across were very helpful, friendly and professional."
• "I must say the customer service is the best I've ever had when buying a new car."

Cons:

• "I’ve had two poor experiences in the last 6 months."
• "After then reporting this to the service department i received absolutely disgusting attitude from one of their staff members."
• "When I returned to discuss why the scratches were still on the car she never came out of the back office and decided to ignore me."
• "Awful customer service!! Booked my car in with BMW at 9:00am... I was on hold for 40minutes until someone eventually answered the phone."
• "BMW service department tried to scam an elderly lady by telling her her clutch was burned out."
• "Not happy about the after service received."
• "It's very poor customer service to just ignore people."

Car Purchase & Sales Experience

Pros:

• "He made a personalised video of the car for me."
• "His approach was very professional from start to finish."
• "Dealing with Damien is so easy and stress free his customer focus is second to none."
• "Philippe who was looking after the sale was absolutely superb in every way - helpful, proactive and always willing to go the extra mile."
• "An absolute fantastic experience when buying my BMW 320 Xdrive M-Sport, Stratstone BMW couldn't do anymore."
• "At no time did we feel pressured or obliged during our search for a new car. Philippe is a credit to Stratstone BMW!"
• "Buying my car was so easy and made better by Louis who couldn't do enough for me throughout the whole process."

Cons:

• "The list is endless with this place. I would strongly advise anyone who thinks buying a car from this 'reputable dealership' is worthwhile. Take your money elsewhere."
• "It’s generally OK. I can’t shake the feeling. That one only seems to be taken seriously if buying a new car vs a used car."
• "We both got the impression that the sales assistant only wanted to upsell BMW services and then lost interest."
• "Everything originally agreed did not count. We are considered worthless. Customers are not respected."
• "Although we have completed the transaction, it is still an unpleasant car buying process."
• "BMW will lose customers if you begin to charge for things like software updates and smaller things."
• "He was ignorant, rude and had a couldn't care less attitude which he didn't bother to hide from us."

Aftercare & Follow-up

Pros:

• "More than just a number at this dealer. Genuine aftercare service."
• "Since owning my new car Kieran rang me a week later to check in and make sure I was still happy with my purchase."
• "Paul made sure that the car I was interested in was everything I was looking for in a car and was always emailing me with updates and videos of the car - which I had requested for."
• "I had a brilliant experience when buying my 3 series from Calum Hunter at Stratstone BMW Tyneside."
• "Kieran from the service department has looked after me for the last 4 weeks while my cars been getting repaired."
• "My car was hovered, washed and well looked after at Stratstone BMW Tyneside. It looks stunning now."
• "Wayne checked me in this morning and provided a beautiful courtesy car for the day."