Address: Harbour Rd, Inverness, IV1 1UA, United Kingdom
Phone: +441463217512
Rating: 4.1
based on 99 reviews.
Customer Service
Pros:
"Shelley Clyde, a BMW technical assistant at Harry Fairbairn, Inverness has provided me over the last two years with excellent assistance."
"Ross and Callum at BMW Inverness made my brand new M135xdrive purchase an absolute pleasure."
"Arron McIntyre... was very helpful and kept me updated throughout, even after I had bought the car he was still in contact with me to make sure everything was ok."
"The customer service was outstanding especially from Donna on the service desk who presented a mannerly professional approach."
"Fantastic service from Ross Maclver and Callum Graham at Arnold Clark BMW Inverness, from start to finish Ross kept us informed via phone and email."
"I'd just like to say that the salesperson Ross MacIver with whom we dealt with regarding our recent X1 purchase was a pleasure to do business with."
"Excellent customer service and updates keeping me informed every step of the way."
Cons:
"Absolute disgrace, booked car in for a recall nearly 4 months ago and today, 3 days before it's due they phone me to reschedule and make me wait another 3 months."
"The ASsistant manager was very rude, it was talking to a brick wall."
"Poor aftersales and customer service, phoned several times for a quote for brake pads. no call back, rude reception."
"Terrible customer service been waiting 2 weeks for a response from management no one returning calls, appalling service."
"Service department is absolutely useless."
"The dealership has a serious issue when it comes to transferring you through from reception to the service department."
"The general impression in Harry Fairbairn, Inverness customer service is very poor."
Vehicle Purchase & Delivery
Pros:
"Very clear information, attention to detail, and are exceptional in sourcing brand new cars."
"BMW ( 'new' 3 series ) omg ! Wow..Lovely cars in showroom yet that was just amazing to drool over !"
"Each appointment was quick and efficient without feeling rushed. The guys were friendly, knowledgeable and honest about any issues on the vehicles."
"Bought our new car about a month ago. Had been looking for a while, found one on the Wednesday night and picked it up on the Saturday Mot’d etc."
"The purchase of my used car and sell of my old car was agreed before I went to the dealership but everything went very smoothly when I picked up my car."
"Car delivered on time and looked absolutely fantastic when I picked it up."
"Our X3 arrived the end of July with us collecting it just a few days later."
Cons:
"Got a car grom these guys, with a service plan which was valied only in their branches, wasn't told that when i was sold the £800 plan."
"Spent nearly £3.5k at this garage on my BMWs 1st MOT... They are no longer answering my e-mails."
"We put our vehicle into the garage following a recall from BMW. Following their ‘repair’ we could not drive the car off the forecourt."
"I reserved a BMW, and then my finance got approved all process were completed and my delivery date for the car was all given, everything was alright and at the last moment the sales manager called and said it was an error."
"Purchased a used approved Bmw on the 11th of July... Car advertised with 4 brand new tyres - another blatant lie."
"Was also told could pick the car up on Friday but when we arrived was told couldn’t take the car until the Saturday so travelled a 230 mile trip for nothing so very poor service."
"You can imagine the shock and disappointment to discover the bonnet, roof and bootlid covered in scratches."
Communication & Responsiveness
Pros:
"Harry Jaffar... received an excellent Professional Service in the build to buying the vehicle and the aftersales support."
"All the staff were very welcoming and couldn’t have been more helpful."
"It was a real pleasure to deal with the team at this branch."
"I often just drop in while passing by and i am always made welcome."
"What a fantastic service. I booked having no idea what was wrong with car. Staff were fantastic made sure I was kept up to date and knew exactly what was going on."
"George Maclean... made the whole process seamless and we felt valued in taking the time to look after us and no question was left unanswered."
"Carrie... updated us throughout the whole process of our cars being in the workshop, the costs and also helped us with courtesy cars."