Address: 20C Seafield Rd E, Edinburgh, EH15 1ED, United Kingdom
Phone: +441316082493
Rating: 4.0
based on 242 reviews.
Customer Service
Pros:
"Sarah was very friendly and went through everything that we had to do before taking us to our car and showed us how to work everything inside of car."
"Came in today for a look around and was pleasantly greeted by the lovely man on the front desk who made us some drinks and was very cheery and welcoming."
"The customer service is top class from here. Highly recommend taking your BMW here."
"Very good experience. Outstanding customer service and help from Grace."
"The excellent customer service Grace Watson did a great job to update me the status of the checks with video."
"His customer service was excellent, he kept me updated with the progress of my car and provided me with a courtesy car while my car was being worked on."
"Shout out to Nicole from Service for her outstanding technical knowledge and very friendly customer support skills!"
Cons:
"Terrible service; wife was in today with a <2yr old X5 (65 reg) with full maintenance package with Lex."
"Called to order a couple of parts for my car over two weeks ago and told to come in the next day to pick them up... 2 weeks later still nothing, no update from Peter Vardy."
"PLEASE REED B4 GOING I had called them up regarding an X7 to make arrangements to buy it, one of their managers immediately gave me an appointment and told me to come down... THE CAR WAS SOLD LAST NIGHT and I was literally speechless."
"After several attempts of my call ringing out, over a period of two days, I gave up."
"I also logged a formal complaint with BMW/Peter Vardy customer service and was advised this would be passed to a manager and I am yet to receive a refund and have not had any contact from a manager."
"Appalling customer service."
"Communication was the biggest letdown."
Sales Experience
Pros:
"Bought two cars, one used and now brand new, and have dealt with Tom (Pawlicki) both times."
"Tomasz in sales was outstanding, he listened to what I wanted and worked very hard to get the deal for me and worked at my pace."
"It was a very laid back sale, I was never made to feel pushed into the sale and never forced to buy the car like other dealers out there."
"I know if I had any problems they would get them sorted straight away."
"I can't recommend this dealer enough if you're looking to buy a BMW."
"I had a very positive experience with this branch."
"The staff at Peter Vardy BMW could have not have been more courteous or helpful over our recent purchase."
Cons:
"Prices/trade ins are not competitive."
"The car was described as having extras that it doesn’t have."
"Hit or miss experience - recently purchased a car whereby the initial salesman, Omar Shabbir was being very pushy on the sale and never followed up on the quote and financial plans."
"Bought a BMW which has not been a good car. Took it in because the warning lights keep coming on."
"Very disappointed to find out that the mileage advertised on the cars was different than what they actually had on them."
"Dishonest company. We had car trade in. Was given the final part price. We agreed and paid off all money and paid tow service and even bought car insurance for our new car. However he took his words back next day."
"Terrible service buying a second hand vehicle."
Vehicle Service and Maintenance
Pros:
"Last week i had my 530d in for some bodywork repair. Bonnet needed a dent removed and repainting. The car was in for 3 days. Everything was done as promised and on time."
"The service received at my MOT was outstanding."
"Car collected from my house, communications throughout excellent, car washed and vacuumed and returned back again."
"Took my car in today for to have some Scratches repaired and I am impressed."
"The staff were very helpful and accommodating. The repair was done fairly quick and they kept me informed on a timely manner."
"I had a great experience putting my car in for a service."
"The car was returned within the time stated, was spotless inside and out."
Cons:
"This is the 3rd time I've had to book my car in for the same problem with the brakes."
"I was not informed that the deposit contributions only applied to Peter Vardy finance, and that there would be a £450 admin fee when using third-party financing."
"This lack of preparation is disappointing, especially given the assurance of a '120-point check' process."
"Despite my three attempts to highlight the new tyre, nothing was ostensibly done about it."
"And they dont recall issues which they designed badly (burnt rear lamp connectors)."
"Car was not thoroughly checked before handing back - pretty poor service!"
"Had a major service of my BMW and after making payments when I got to check my car, noticed that there was no cleaning or washing was done."