Arnold Clark Glasgow BMW Reviews Summary

Customer Service

Pros:

• "Absolutely amazing customer service, my sales representative Greg Black was phenomenal."
• "Robbie Oliver, went above and beyond to help us get the lease for the car my son wanted."
• "The service I have received on each occasion has been outstanding. Fair trade in prices and very easily concluded deals."
• "Staff couldn't be more helpful, welcoming and friendly."
• "Fantastic service from the lot of them, especially the salesman Jamie Reid."
• "Great experience, knowledgeable staff very professional."
• "I would definitely recommend Harry Fairbairn and Robbie is an asset to that branch!"

Cons:

• "Sales process rushed from start to finish."
• "One star is a star too many. Customer service was awful. Mechanics were incompetent."
• "Service dept manager very rude and cheeky."
• "For spending £45k the service has been abysmal."
• "Mis-selling of service plan & Poor after sales customer service."
• "No one looked up or made the effort to say 'Hello'."
• "Shockingly poor customer service."

Vehicle Quality

Pros:

• "A wide selection of vehicles available to choose from, with experienced staff on hand to answer any query you may have."
• "Though a used car, it was in perfect condition as brand new when I received it."
• "The car was delivered to me in fantastic condition, exactly as he had described."
• "I’m grateful that they gave me an opportunity to drive one of the safest and best engineered cars."
• "Seriously, if you're thinking about electric try the i3. It drives great."
• "Been buying genuine bmw parts from here for a while now and the customer service I receive from Lee Lawson and the rest of the parts department is faultless."
• "I could not be happier with my new car."

Cons:

• "Traveled from Edinburgh to Glasgow to test drive an i3, which broke just after a mile into the test drive."
• "Got the car in Feb 2020 it was snowing so daylight was not good. After bringing car home found couple of spots on windscreen that were causing poor visibility."
• "Firstly I had to spend £500 to make the car safe as I had been given 2 near enough completely bald tyres, the car was downright dangerous."
• "Picked up a new 2-series Active Tourer yesterday, to find the satnav code hadn't been entered... Later that day, the front number plate fell off in the car park."
• "Stick with Audi or Merc!! Specifically avoid BMW Hybrid, comes with a backlog of known problems, just google it!!"
• "Car has got countless scratch lines on body."
• "Avoid at all costs, the M4 presented to me was in terrible condition."

Professionalism

Pros:

• "I had very good experience while buying my first car in UK."
• "Wanted to express how easy it was to deal with David at Harry Fairbairn Arnold Clark. Very experienced, understanding and a pleasure to work with."
• "Knowledgeable, approachable staff with a decent selection of cars on hand."
• "Had a really pleasant experience collecting my car from the product consultant Calum this evening."
• "The salesman Sean there was very helpful and professional."
• "Professional and helpful service from Tony Aitken."
• "Harry Fairbairn sales staff were fantastic- Ameer Din was professional and precise throughout!"

Cons:

• "I am now in a position where I don’t believe anything they say."
• "That was 2 weeks ago and have had no contact whatsoever. Obviously Arnold Clark BMW don't need the business."
• "REALLY disappointed with the after service."
• "Unfortunately I will not be returning to Harry Fairbairn in future due to the lack of professionalism I have experienced."
• "Good problem solving, conflict management and customer care are unknown skills to Fiona."
• "The overall attitude of the salesman was what I'd expect at a backstreet used garage - just a weasel like attitude."
• "Horrendous for the showroom of a prestige brand; I won't be back."