Pizza Hut Delivery Reviews Summary

Customer Service

Pros:

• "Customer service was 'top notch'."
• "Delivery man Aftar brilliant. Pizza good value and loved the kind gesture of free wings."
• "The delivery staff, Aziz and Aftar have both been polite, friendly and on time."
• "The management team, Shofi & Aftar, were also fantastic."
• "Order from Pizza Hut, called the shop to confirm my dessert, spoke to Shofi he was super polite and helpful."
• "The manager 'Elias' was so kind and help-full."
• "The staff and drivers were also very friendly and helpful."

Cons:

• "The most rude and awful customer service. Waiting time 1hr 20."
• "The most disturbing thing of all was the delivery driver."
• "Absolutely terrible. I never write reviews, but it was definitely worse Pizza Hut I had."
• "Last time I ordered I waited two hours and then had to cancel my order as the rude staff continuously lied when the food will arrive."
• "Very very poor customer service, they just hang up the phone when you are still talking to them."
• "When calling pizza hut manager was not willing to help."
• "Worst customer service ever!"

Delivery

Pros:

• "I ordered many times pizza from here on delivery and I had good experience with Pizza Hut."
• "Food is always delivered fast and hot!"
• "One of the things that stood out to me about this Pizza Hut location was the speedy turnaround time for my pizza."
• "I got myself a pizza on a cold wet Saturday evening, and it was hot and tasty, and really fast!"
• "Love this Pizza hut! Food is always delivered fast and hot!"
• "All the hot and cold food was kept separately on delivery to retain temperature."
• "Great service and food all the time, always go out their way to make sure customer is happy with order."

Cons:

• "They sent the wrong order one and half hour late cold and dry over the two times."
• "Over an hour to arrive, at the 1hr point I called and queried to be told it was on the way."
• "95% of the time delivery takes an hour and a half and the food arrives cold."
• "Absolutely appalling service, food never arrived."
• "AVOID AT ALL COSTS!! I have never waited so long for a delivery."
• "Please Avoid, ordered twice from here, first time waited 1 hr 30 minutes, second time waited 3 hours for the delivery and it was cold!"
• "Worst delivery service ever! Two times we had to wait 2h to get delivered (it was saying within 1h) and it was not even during the weekend."

Food Quality

Pros:

• "Great tasting pizza if you are looking for that guilty pleasure."
• "Food was hot and delicious."
• "The food was beautiful lovely and hot the Doritos nachos was absolutely amazing should have ordered more loved them the cookie dough and ice cream AMAZING."
• "My half and half large pizza, which had mostly vegan toppings, was absolutely delicious."
• "In the years ordering from this Pizza Hut today is a 5 star the food was beautiful lovely and hot the Doritos nachos was absolutely amazing should have ordered more loved them the cookie dough and ice cream AMAZING thank you for the amazing food keep up the good work guys."
• "The food is great they’ve refurbished this store recently so it’s really nice the food is always hot and fresh can’t go wrong with a pizza."
• "It was very delicious and the guys in the branch were so nice and kind especially guys names Afteer:)"