Taj the Grocer Reviews Summary

Staff and Customer Service

Pros:

• "The staff are always friendly apart from the guy always at the door."
• "Staff is helpful, not over friendly but not rude either."
• "The staff are friendly and smiling."
• "Staffs are awesome nice and helpful."
• "The staff are mostly very friendly and helpful, they recognise us when we come in and look after us."
• "Staff were so friendly and helped me find everything I needed."
• "Staff is always very helpful in store or on the phone."

Cons:

• "Staff could be friendlier, it is never a particularly warm welcome for some reason, but not unwelcoming either."
• "I don't shop there too often as I find the staff to be quite rude."
• "Customer service is pretty absent, since staff and management are extremely rude all the time."
• "Rude Staff, I asked for pricing on an item but got answered the price should be on the shelf in an very unwelcome attitude and tone of voice."
• "The staff are miserable 😠."
• "Customer service here isn’t good."
• "Extremely rude manager."

Product Variety and Quality

Pros:

• "The have so much variety when it comes to products you may not find at your local supermarket and they have so many options!"
• "If there's an ingredient you want this shop will have it."
• "Lots of wonderful and exciting fresh produce too."
• "Great multinational food."
• "The deli is also great. They offer veggie curries, rice, kebabs, felafel, hummus as well as lasagne and lots more."
• "Great range of produce from North Africa, the Middle East and also the Far East."
• "Very good selection of fruits and vegetables."

Cons:

• "Make sure to check the expiry date of items, I found many groceries not fresh and nearing expiry date."
• "Out of date sausages. These were bought yesterday on the 24th of July 2021... It has been out of date for 10 months..."
• "Some things are expensive, but also you can buy perfect, massive avocados for £1, and I mean proper massive!"
• "The hygienic level there is zero and the floor looks always dirty and never cleaned up."
• "The humus out of date."
• "Some of them is not fresh and the price is way way more expensive."
• "Fruit and vegetables can be a little low grade, looks nice but once you get home you realise it's rotten inside."

Price and Value

Pros:

• "Some items are also now far more expensive than in the supermarket, E.g. clarified butter, ghee, is cheaper in Tesco."
• "Like a large scale health shop with loads of choice and different world foods too."
• "An excellent local supermarket & delicatessen speciality on sales of groceries and everyday fresh fruit."
• "A great store even greater after the recent expansion. Can find food almost from all over the world and not only canned or packed."
• "Indian food lovers heaven. You can find almost everything needed for any indian dish."
• "Prices are low especially when it comes to dry fruits and nuts of all sorts."
• "Price: Affordable 😉"

Cons:

• "Overated and really expensive."
• "The place is expensive, too expensive especially for the quality they provide, which is extremely bad."
• "Prices are on the high side and nowhere as cheap as similar shops in London."
• "Also very pricey, I recommend to avoid it anyway."
• "Very pricey, not the cleanest place, it lives on the hype it had years back when it was nearly the only shop offering international food but now that you have other options in town it needs to work harder to compete."
• "However it is a bit expensive."
• "Cost is on the higher side, unfortunately."

Online Shopping Experience

Pros:

• "AVOID. Ordered a couple of products and was impressed to receive the delivery 30 hours later. Unfortunately I received a substitute which I didn’t want."
• "Just received my order from Taj! Dan made an excellent job delivering my order today."

Cons:

• "😡😡😡😡😡😡😡 FRAUDSTERS, FRAUDSTERS, FRAUDSTERS 😡😡😡😡😡😡Please don't ever ask them to deliver anything."
• "DO NOT BUY ONLINE! Absolutely horrible customer service!"
• "We placed an online order on 9th Jan, there was no communication about dispatching my order."
• "Absolutely terrible online shopping experience. For the third time now, my shopping has arrived 4 days late, over half of the shop was missing, and what was delivered was mouldy and off."
• "I ordered a few things online and half my order wasn't delivered."
• "Abysmal online shopping experience."
• "AVOID ONLINE SHOP!!!!"