Franco Manca Ealing Reviews Summary

Service

Pros:

• "Lovely service from a waiter named Wiktoria!"
• "Exceptional customer service provided by Eya, our server."
• "The staff seemed really close as a family and making the customer feel like they are in someone's very hospitable home."
• "Great looking place and friendly staff."
• "Our waiter Victoria was brilliant- amazed at her memory as she didn’t write down a thing when we ordered!"
• "Really nice relaxing, food was delicious and staff was extremely friendly."
• "The service was attentive and friendly in a relaxed environment."

Cons:

• "We were made to wait for about 45 mins for a pizza."
• "Stood for 10mins waiting to be seated with staff walking past not even acknowledging we were there."
• "Service charge has been added without asking."
• "Me and my family come here from time to time and usually its great but this time the staff seemed completely uninterested."
• "The service was very slow."
• "Today we had the unfriendliest waiter I have ever come across."
• "None of the front of house staff came to take a drinks order, offer water or apologise for the length of waiting time."

Food Quality

Pros:

• "Their attention to detail and high quality ingredients shows in the presentation and taste of their pizza."
• "The pizza made by the chef was amazing and the starter was very tasty too."
• "I also appreciated that the portions were generous, so I definitely got my money's worth."
• "The ingredients were nice and classic."
• "Pizza came out fresh and hot, and the complementary chilli oil was a great addition."
• "The dough is incredible, and tastes like nothing you will have had before unless you're Italian."
• "The pizzas were very tasty and handmade so don't expect Dominoes style."

Cons:

• "However, when our pizzas came they were burnt on the base."
• "The pizza was really badly burnt on the bottom."
• "Pizza sauce was so plain and had no flavour and tasted like raw tomatoes."
• "The pizza dough is good but they don't put enough ingredients in it, the parmigiana is also very small."
• "Very little tomato-based sauce on the pizza and hardly any cheese to the extent the toppings were falling off the pizza when I picked it up."
• "The pizzas are gooey, the crust chewy and the edible content in the middle seems to have shrunk too."
• "Out of 4 pizzas ordered, 2 were burned to cinder (i.e. not edible)."

Ambience

Pros:

• "I've heard so many good things about this place and I just wanted to go and have a look for myself. And I wasn't disappointed!!"
• "Really nice place. You get the fresh ingredients and home made taste in every item."
• "The decor of the restaurant is pleasant with some nice Italian touches and an open kitchen."
• "Lovely place to eat. We went as a group of 6 and took the largest table."
• "From the moment I walked in, I was impressed by the warm and inviting atmosphere."
• "The restaurant had a cozy feel to it, with dim lighting and comfortable seating."
• "Lovely dinner with friends. Atmosphere was exceptional and service even better."

Cons:

• "Good food, reasonable service, but what cost it a star for me was that we were crammed in on rather rickety tables and chairs."
• "Aesthetically the place was very questionable."
• "The toilets were very dirty... mold on the seats and the taps also one of the toilet seats were broken."
• "Visited Saturday evening, quite disappointed with it as enjoyed previous visit some years ago. Atmosphere was dead, rows of tables like a canteen."
• "Went there first time tonight with my friend & spotted a mice running around under the tables."
• "There was no indication the place is only doing takeaways when we visited."
• "We were refused service despite having several empty tables."