Cairn Lodge Services Reviews Summary

Category: Rest stop

Address: Cairn Lodge, Douglas, Lanark ML11 0RJ, United Kingdom

Phone: +441555851880

Rating: 4.2
based on 567 reviews.

Food Quality

Pros:

  • "An amazing breakfast, very reasonably priced."
  • "Local produce in the freshly prepared hot food that would put a lot of pubs to shame."
  • "Quality food, not cheap, but reasonable prices for what you get."
  • "Healthy, quality food made from local produce."
  • "The food selection is impressive and I think the cottage pie I had, with gravy vegetables and chips was quite simply superb."
  • "All the food is home cooked and very tasty - not like the other services that are all fast food or sandwiches."
  • "Food is fresh and tasty."

Cons:

  • "Poor poor range of take away sandwiches, fridges very empty, deli offer quite empty too."
  • "Stopped here with kids for a quick breakfast before a 6 hour drive. Very expensive for what you get, all hot food items were overcooked and hard."
  • "The full breakfast was a mess on the plate with bean juice and mushroom water making the rest of the food unappetising."
  • "The worst services lunch I've had in a long time- £5.25 for a dry roll (no butter or sauce offered) and bacon that was so tough I'd guess it's been on the hot plate since first thing."
  • "Both were very dry. I was very disappointed as food we have bought on previous visits has been very good."
  • "Unfortunately the breakfast was at best Luke warm, not very impressed at £13 at all."
  • "The fish was badly cooked, and very smthe."

Service and Staff

Pros:

  • "The staff were friendly and chatty (even quite early in the morning!)."
  • "Staff are enthusiastic, polite which is palpable the minute you park."
  • "The staff were really helpful too."
  • "Staff were friendly and helpful."
  • "All of the staff seemed to be friendly and helpful."
  • "Staff very friendly."
  • "The staff were attentive and super friendly."

Cons:

  • "But this time I was ignored and a white guy was served before me."
  • "Female staff, chatting and ignoring customers or feigning that they haven’t heard order are absolutely useless."
  • "Served by a sullen female, who clearly did not want to be there."
  • "Half the staff were standing around doing nothing while the queues got longer."
  • "The girls in this place have cloth ears, every time I visit here it’s the same story time and time again."
  • "Staff not helpful either to be honest."
  • "But the member of staff seemed disinterested in serving..hope it was an isolated case."

Price and Value

Pros:

  • "Meals are reasonably priced too."
  • "Fabulous find. Freshly made, tasty, good quality and reasonably priced food & drinks to suit lots of different diets."
  • "Not too expensive as motorway eateries go."
  • "Reasonable prices, plenty of parking."
  • "Calm and quiet, with fairly priced, tasty, fresh food."
  • "Reasonably priced for food, and grabbed free coffee grounds for the garden!"
  • "Freshly made, tasty, good quality and reasonably priced food & drinks to suit lots of different diets."

Cons:

  • "Very disappointing. I used to stop here when working as a coach driver pre-pandemic."
  • "The only thing letting it down a bit is the high cost of everything."
  • "Coffee was good but pricey at nearly 4 quid for an oatmilk flat white."
  • "What can I say? Sooo expensive, and for what?"
  • "The price for fuel is utterly disgraceful."
  • "Fuel nearly 25p ltr more expensive than anywhere else!"
  • "The price of the fuel at the SHELL station was ridiculously expensive."

Cleanliness and Maintenance

Pros:

  • "Much better than the average services for quality of food and hygiene."
  • "The toilets are well kept, clean, and to a good standard."
  • "The site is very well maintained and the toilets are always clean and presentable."
  • "It was spotless, and the toilets were very clean too."
  • "The toilets were immaculate and the whole area very clean and well presented."
  • "Toilets clean and pleasant."
  • "Everything is clean and tidy."

Cons:

  • "The restaurant tables were generally dirty, many piled with dirty dishes forcing you to search for a clean one."
  • "Dirty toilets, no loo roll."
  • "Generally fine but there was mould in the hand dryers and the hand wash troughs."
  • "Most of the soap dispensers are broken and the hand dryer could use a wipe down."
  • "The toilets in the petrol station seem to have been forgotten about, filthy!!!!"
  • "Disgusting. I know that is down to the men who use them, but there was more than 1 hours worth of blocked toilets and slacked urine smelling floors."
  • "Half the gents toilets out of order."

Amenities and Facilities

Pros:

  • "A well set out restaurant with a farm and gift shop."
  • "There is a Shell station attached and plenty of parking."
  • "Great for walking dog as well. Lots of rubbish bins."
  • "Plenty of onsite parking, indoor and outdoor seating, fully accessible."
  • "The showers are clean and hot now!"
  • "Lovely farm shop to pick up more gorgeous food for journey."
  • "Nice outdoor area, dog friendly too."

Cons:

  • "They close half the seating fairly early to start the clean down."
  • "The slip road leading there is quite long and in a bad state. It needs resurfacing as it is becoming dangerous."
  • "Carpark confusing many folk driving around aimlessly not knowing where to go."
  • "There were only 4 disabled places. It has a huge carpark, with an overspill one too, yet only 4 spaces."
  • "Can't use for overnight parking as it doesn't take snap."
  • "A big disappointment is the lack of any EV chargers at a motorway services."
  • "Only limitation is they seem to lock up at 10pm so you have to go to the petrol garage for your rest after 10pm."

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