Address: Cairn Lodge, Douglas, Lanark ML11 0RJ, United Kingdom
Phone: +441555851880
Rating: 4.2
based on 567 reviews.
Food Quality
Pros:
"An amazing breakfast, very reasonably priced."
"Local produce in the freshly prepared hot food that would put a lot of pubs to shame."
"Quality food, not cheap, but reasonable prices for what you get."
"Healthy, quality food made from local produce."
"The food selection is impressive and I think the cottage pie I had, with gravy vegetables and chips was quite simply superb."
"All the food is home cooked and very tasty - not like the other services that are all fast food or sandwiches."
"Food is fresh and tasty."
Cons:
"Poor poor range of take away sandwiches, fridges very empty, deli offer quite empty too."
"Stopped here with kids for a quick breakfast before a 6 hour drive. Very expensive for what you get, all hot food items were overcooked and hard."
"The full breakfast was a mess on the plate with bean juice and mushroom water making the rest of the food unappetising."
"The worst services lunch I've had in a long time- £5.25 for a dry roll (no butter or sauce offered) and bacon that was so tough I'd guess it's been on the hot plate since first thing."
"Both were very dry. I was very disappointed as food we have bought on previous visits has been very good."
"Unfortunately the breakfast was at best Luke warm, not very impressed at £13 at all."
"The fish was badly cooked, and very smthe."
Service and Staff
Pros:
"The staff were friendly and chatty (even quite early in the morning!)."
"Staff are enthusiastic, polite which is palpable the minute you park."
"The staff were really helpful too."
"Staff were friendly and helpful."
"All of the staff seemed to be friendly and helpful."
"Staff very friendly."
"The staff were attentive and super friendly."
Cons:
"But this time I was ignored and a white guy was served before me."
"Female staff, chatting and ignoring customers or feigning that they haven’t heard order are absolutely useless."
"Served by a sullen female, who clearly did not want to be there."
"Half the staff were standing around doing nothing while the queues got longer."
"The girls in this place have cloth ears, every time I visit here it’s the same story time and time again."
"Staff not helpful either to be honest."
"But the member of staff seemed disinterested in serving..hope it was an isolated case."
Price and Value
Pros:
"Meals are reasonably priced too."
"Fabulous find. Freshly made, tasty, good quality and reasonably priced food & drinks to suit lots of different diets."
"Not too expensive as motorway eateries go."
"Reasonable prices, plenty of parking."
"Calm and quiet, with fairly priced, tasty, fresh food."
"Reasonably priced for food, and grabbed free coffee grounds for the garden!"
"Freshly made, tasty, good quality and reasonably priced food & drinks to suit lots of different diets."
Cons:
"Very disappointing. I used to stop here when working as a coach driver pre-pandemic."
"The only thing letting it down a bit is the high cost of everything."
"Coffee was good but pricey at nearly 4 quid for an oatmilk flat white."
"What can I say? Sooo expensive, and for what?"
"The price for fuel is utterly disgraceful."
"Fuel nearly 25p ltr more expensive than anywhere else!"
"The price of the fuel at the SHELL station was ridiculously expensive."
Cleanliness and Maintenance
Pros:
"Much better than the average services for quality of food and hygiene."
"The toilets are well kept, clean, and to a good standard."
"The site is very well maintained and the toilets are always clean and presentable."
"It was spotless, and the toilets were very clean too."
"The toilets were immaculate and the whole area very clean and well presented."
"Toilets clean and pleasant."
"Everything is clean and tidy."
Cons:
"The restaurant tables were generally dirty, many piled with dirty dishes forcing you to search for a clean one."
"Dirty toilets, no loo roll."
"Generally fine but there was mould in the hand dryers and the hand wash troughs."
"Most of the soap dispensers are broken and the hand dryer could use a wipe down."
"The toilets in the petrol station seem to have been forgotten about, filthy!!!!"
"Disgusting. I know that is down to the men who use them, but there was more than 1 hours worth of blocked toilets and slacked urine smelling floors."
"Half the gents toilets out of order."
Amenities and Facilities
Pros:
"A well set out restaurant with a farm and gift shop."
"There is a Shell station attached and plenty of parking."
"Great for walking dog as well. Lots of rubbish bins."
"Plenty of onsite parking, indoor and outdoor seating, fully accessible."
"The showers are clean and hot now!"
"Lovely farm shop to pick up more gorgeous food for journey."
"Nice outdoor area, dog friendly too."
Cons:
"They close half the seating fairly early to start the clean down."
"The slip road leading there is quite long and in a bad state. It needs resurfacing as it is becoming dangerous."
"Carpark confusing many folk driving around aimlessly not knowing where to go."
"There were only 4 disabled places. It has a huge carpark, with an overspill one too, yet only 4 spaces."
"Can't use for overnight parking as it doesn't take snap."
"A big disappointment is the lack of any EV chargers at a motorway services."
"Only limitation is they seem to lock up at 10pm so you have to go to the petrol garage for your rest after 10pm."