Stratstone MINI Tyneside Reviews Summary

Customer Service

Pros:

• "Gary Stewart has been fantastic."
• "Amazing service from start to finish with Josh."
• "Paul Martin for his excellent customer service and at handover giving me a full rundown of what was what."
• "Maryam has been an absolute star 🌟. She was very helpful, very friendly she was so Professional and nothing was a problem."
• "Gary Stewart (Mr Stratstone Mini) is an excellent representative and an asset to the Mini brand."
• "The service provided by Gary Stewart was quite simply outstanding."
• "Gary Stewart, once again, gave fantastic customer service throughout the buying process."

Cons:

• "It's the lies from the manager saying he'd processed it to the salesman."
• "Once I got there I explained the issue and was told Paul wasn’t in. I was then told I wouldn’t be able to have my deposit sent until they had sold or got a deposit on a car as they didn’t have funds in their account."
• "I was spun tall stories from the second I walked though the doors, to the second I walked away in disappointment."
• "I thought it was painful trying to get an appointment at the GP surgery but this is far worse."
• "It took a further 2 weeks of phoning to speak with Dean and being fobbed off with excuse after excuse."
• "After not hearing from Mini and a somewhat disappointing lack of communication."
• "Manager did not speak to me. Salesman refuses to answer my emails.. Shambles"

Product Quality

Pros:

• "Not normal when you aren't the first to drive your new car, but even after the 300+ mile trip, the car still looked immaculate."
• "The car is absolutely impeccable, was cleaned to perfection and looks brand new despite being a 20 plate."
• "Resolved a couple of cosmetic issues before handover to a high standard."
• "For a 3 year old car it feels like we have purchased a brand new one."
• "Very pleased with my new f56 JCW, they offered me a great price on an approved used and it looks and feels brand new."
• "The car then made its 5 hour trip down to South Wales on the agreed date and at the time specified, and it was perfect."
• "I am absolutely thrilled with my Mini Cooper, and it is all thanks to Kieran's outstanding assistance."

Cons:

• "When buying a car sometimes you end up with a clanger and we have all been there."
• "Picked car up after major service £300, got 200 yards down road & started shuddering & EML with warning instruction on display."
• "IF YOU BUY NL67 OJD, YOU BUY ALL MY PROBLEMS!"
• "This has led me to buying Autoglym Magna to remove the steel and book and pay for a professional valeter to come out and sort out the mess they have let my car out in, very disappointed to say the least."
• "The fault is only apparent when the car is driven on the road and not when put up on a 2 post lift."
• "Due to issues with production, I didn’t end up getting the mini that I had ordered."
• "Just had my car into dealership for a diagnostic check. Problem has been there since purchasing car in November last year."

Customer Experience

Pros:

• "I wouldn't hesitate to recommend Stratstone Tyneside."
• "We will definitely go back."
• "Would recommend if looking to buy."
• "I would definitely recommend the garage, and Gary to anyone considering a Mini."
• "Would totally recommend 😊"
• "Five stars. Highly recommend!"
• "Would highly recommend Stratstone Mini Tyneside and will not hesitate to recommend."

Cons:

• "Disgraceful customer service. Would definitely not recommend."
• "If being lied to is your thing, then head straight to Stratstone Mini, as they try their very best to cement the car sales stereotype that we all know and hate."
• "Not sure if I will buy another car based on this shocking experience."
• "No wonder main dealers get such a bad reputation."
• "Steer clear of this showroom...cowboys."
• "Terrible service from the sales side."
• "Nothing but hassle. Please stay away from this garage at all costs!!!!!!!!!!!!"