Seco Lounge Reviews Summary

Service

Pros:

• "Fast, efficient and friendly staff, my twisted chicken stack/burger was tasty."
• "Being able to order using the app was a bonus as it meant it was easy."
• "Staff are friendly and helpful and always give a time estimate on food."
• "Very accommodating for young children that are board games and high chairs and colouring."
• "Absolutely amazing service and a full gluten free menu!"
• "Really welcoming staff, super friendly and all happy, which instantly makes us feel friendly and happy too."
• "The staff here are incredibly friendly and attentive."

Cons:

• "There is no table service for ordering - you either have to order via the app/website or queue at the bar which can take an age when it's busy."
• "Staff were really miserable and openly moaning about colleagues."
• "The staff really let this place down."
• "Seems a little under staffed which makes for service of both food and drink that is annoyingly slow."
• "Staff were friendly although our orders took quite sometime to arrive."
• "Understaffed when we were their. Would expect a quicker service to justify the price."
• "Rude staff and the food is over priced and tight portions. Really rude staff that need to drop the attitude."

Food Quality

Pros:

• "Before the 30 mins had passed, we were presented with excellent dishes."
• "Absolutely loved the tapas."
• "Food was tasty and of a good sized portion and value for money."
• "The food here is nothing short of exceptional, with a uniqueness that sets it apart from any other dining experience."
• "Such fast service and delicious food. Great portion sizes and nice relaxing atmosphere."
• "Food is amazing and great for gluten free and vegan."
• "The food was freshly made to order, delicious, and brought out promptly."

Cons:

• "Then the food come out after a long wait and the chips were cold and the burger was poor quality beef."
• "The foods not great and expensive."
• "The tapas also lacks flavour and a kick very bland."
• "Ordered steak frite which seemed to be half gristle, unfortunately & therefore inedible."
• "For the amount of money I had to spend, I expected a better service and a much better food."
• "Food was overpriced for its average taste (9 pounds for toast with avocado and tomato was way too much)."
• "The food was average at best."

Atmosphere

Pros:

• "Nice cosy atmosphere, good selection of food and drink."
• "Great atmosphere with a funky up beat playlist."
• "Loved the vibe here. Despite being busy it wasn't crowded and there was plenty of space for moving between tables."
• "Quirky inside and situated in stunning waterside location."
• "The ambiance is lovely."
• "This place is such a vibe. Great atmosphere and good food."
• "Always a good atmosphere, delicious food and great service!"

Cons:

• "The whole time we were there it felt like we were being watched until we left and made the whole experience not enjoyable."
• "It's loud - the music is quite intrusive and there are no soft furnishings to absorb chatter, so if you're a little hard of hearing you might struggle."
• "The music is way too high though and you can't really talk or hear properly."
• "Venue was in need of a deep clean, no table number on the table we were seated at."
• "A bit noisy, but ok overall."
• "Nice decor, but extremely loud and noisy space which makes it difficult to hear."
• "Shockingly rude staff. It honestly puts you on edge the whole time."

Value

Pros:

• "Portions are a good size."
• "Drinks reasonably priced for the area."
• "You can eat for two with small drinks for under £20."
• "A large breakfast was good value for money."
• "Very reasonably priced and service with a smile which makes a change to most of the places you visit nowadays."
• "Food was reasonably priced."
• "Considering the exclusive, beautiful location like the Royal William Yard, the prices of the food and drink were really good and actually cheaper than some places I've eaten in the city centre."

Cons:

• "Just pulled a receipt out of my pocket after lunch there. £16.70 for fish and chips and a pint of cider."
• "The foods not great and expensive."
• "For the amount of money I had to spend, I expected a better service and a much better food."
• "Food was nice however slightly expensive."
• "Food was overpriced for its average taste (9 pounds for toast with avocado and tomato was way too much)."
• "Portion sizes of course don’t have to be large but it seemed cheeky considering the prices for the meals."
• "Take great exception to £3.75 for 2 cherry tomatoes, a pinch of leaves and 3 slices of red onion."

Accessibility

Pros:

• "Dog friendly which is very useful."
• "Suitable for families with small children, they have high chairs."
• "Also suitable for disabled people. Large toilets."
• "Staff managed to fit 5 adults and 2 children inside as the weather threatened rain."
• "One of the adults was in a mobility scooter and was told they could bring it in if we wanted."
• "This is also a dog friendly restaurant (well behaved dogs allowed inside)."
• "Great selection for people with allergies and vegans."

Cons:

• "There is no table service for ordering - you either have to order via the app/website or queue at the bar which can take an age when it's busy."
• "Seems a little under staffed which makes for service of both food and drink that is annoyingly slow."
• "One downside is if you have a group larger than 6 then you cannot all sit together."
• "We stood at the bar when 3 of them ignored us and what was the point of having a wait to be seated when there was no staff there."
• "Queued at the bar for a coffee for ages to be told to go to the back of the queue which started after we went to the bar."
• "Totally ignored, the order not processed we left 40 minutes after our arrival, no food no drinks."
• "I have a shellfish allergy but was not allowed food containing all other allergens."