Morgan H Lewis Estate & Letting Agents Reviews Summary

Customer Service

Pros:

• "MHL acted for our vendors and were great at keeping us updated and chasing solicitors for news."
• "Sharon contacted us regularly and was a friendly, reassuring voice when our completion was delayed."
• "Sharon kept us updated every step of the way and frequently chased solicitors for us."
• "Sharon quickly responded to my emails & there was a lot! even on her days off and in the evening."
• "Everyone who we spoke to when we had any queries were very attentive."
• "Sharon was an absolute pleasure to deal with from the offset - chasing solicitors, following up with both parties, responding quickly and always keeping me up to date."
• "Sharon Parkinson kept in regular contact updating me every step of the way and was available to answer any questions I had."

Cons:

• "Unfortunately let down by a late drama over keys."
• "Platt and Fishwick … shocking! After purchasing the house years ago with you and being on the receiving end of your client purchasing the same house from me. Your service is terrible bordering on incompetent raising further conditions of sale at the moment of completion- very poor."

Professionalism

Pros:

• "The valuer Steve was very professional and his valuation was realistic and accurate."
• "Very competent company, with a professional team who were always willing to help."
• "Viewing arrangements were handled professionally and they were very responsive."
• "The staff were always very professional, friendly and co-operative."
• "All communications were professional and responsive."
• "The team have been extremely professional and efficient."
• "First class, professional service by agents who care about their clients."

Cons:

• "It was a fairly long sale (16 weeks) due to solicitors and our sellers first house falling through."

Support and Guidance

Pros:

• "Sharon who l must give a special thank you to. She worked tirelessly to push the sale through even worked on days off and evenings and was very supportive."
• "Sharon in particular was extremely supportive."
• "Sharon was always there to reassure and support me when I needed guidance."
• "Sharon has been incredibly helpful and has liaised with all parties involved always keeping me up to date."
• "Sharon was always available, approachable and understanding of the stress of a house sale."
• "Sharon has made the whole experience a bit more enjoyable."
• "Sharon and George were really helpful and very supportive through the whole process."

Cons:

• "Although a terrible house sale experience for us, MHL could not have done any more!"

Efficiency

Pros:

• "They valued my house, did organize the viewings & then sold in a week!"
• "Chose MHL to sell our property for us and what can I say sold in 5 days."
• "MHL had a buyer for us the day the house went up for sale and took all the stress out of the process."
• "My property was sold within 2 days due to their extensive knowledge and database of the Swinley area."
• "My most recent sale was secured in a matter of days!"
• "A very efficient service throughout from initial valuation survey to final sale."
• "The property was let within a week of being listed."