Toby Carvery Plymouth Reviews Summary

Staff and Service

Pros:

• "Lovely visit with 2 of my daughters and granddaughter, staff very friendly."
• "The waiting staff were lovely. The restaurant was clean."
• "Lovely food and speedy service! Dave made the experience so much more enjoyable with his personality, humour and eagerness to help!"
• "Today we were served by Brad who was very accommodating and helpful with my dietary needs."
• "The staff are really friendly, including the chefs."
• "The staff went out of their way to help accommodate the extra body, even though it was extraordinarily busy due to it being Easter Sunday."
• "The staff were brilliant."

Cons:

• "Some bad language in the public proximity from a waitress, which was unnecessary."
• "Rather disappointed with this visit. The waitress we had was extremely rude and unobservant."
• "After visiting today I was left disappointed by our quality of service."
• "Would be a 1-star if the food wasn’t good. What let’s this place down is the service."
• "I recently visited Toby Carvery Roborough and, unfortunately, I have to report a highly unsatisfactory experience."
• "Extremely short staffed."
• "First time to Toby Carvery and was quite disappointed... The girl serving us was possibly new and maybe didn’t know to provide customers info like this."

Food Quality

Pros:

• "Meat was beautiful, not much of a veg selection, cauliflower cheese, carrots or peas and potatoes were really hard and none of us ate ours but wouldn't stop us returning as I know that doesn't happen often but I was a bit disappointed."
• "Lovely choice of vegetables which had just been restocked."
• "The carvery was according to my wife 'The best I've ever had in a restaurant'."
• "Food is really nice, massive portions, good price."
• "Food was fantastic hot, and a lot of variety you were very busy so had run out of stuffing and beef and gravy but it was very quickly replaced."
• "Good selection of meat & lots of veggies to choose from."
• "Excellent Customer service... lovely atmosphere and very tasty Roast Lamb, quite honestly the best carvery I have had in ages."

Cons:

• "Potatoes weren’t very nice either, piled too high and left under the heat for too long so ruined."
• "The food area looked like it hadn't been cleaned all day."
• "Hands down the worst carvery that I've ever had the misfortune to purchase, tepid dried out veg, hard potato."
• "Only went for a special family meal...ONLY meat available was really dry Pork (this was at about 3pm) until 5PM ...veg were in poor supply and condition."
• "The roasties and peas were dry and inedible as they were so hard."
• "The cauliflower was overcooked and had oil on it, the Yorkshire puddings were like cardboard."
• "Most of the vegetables were undercooked."

Accessibility and Accommodation

Pros:

• "They have wheelchair access and with ample parking."
• "Access in a wheelchair is ok."
• "The staff got the boys a present but doesn’t replace seeing Santa!"
• "The location is perfect."
• "It does have a disabled toilet."
• "The staff were all really nice and the decor looked fresh and clean."
• "Our waitress Bethany had a lovely smile and explained how the carvery worked."

Cons:

• "Myself and my daughter are disabled and ask to be put near to everything, we ended up right at the back of the restaurant having to go down stairs and quite a walk."
• "Access in a wheelchair is difficult."
• "NO ALLERGEN LISTENING AVAILABLE (dozy waiting staff couldn't operate the tablet and the only hard copy was mislaid)...space for disabled member unavailable and had to be cramped into banquette seating."
• "Waited ages for a table even though we booked."
• "The amount of meat served was unbelievably stingy compared to previous occasions."
• "On entering at approximately 1.15,we were told that we could have a table for one hour, unless we wanted to return at 7.45pm!"
• "We used to like to visit Toby for roast, but unfortunately will be coming less since it's becoming very busy."

Customer Experience

Pros:

• "Booked online for breakfast with Santa and it came up with 11.30am so booked it. Arrived and the boys saw Santa sat there. Spoke to the staff about the kids seeing Santa and were told to sit down and they will come and get us! Waited and nothing so I spoke to the manager and was told Santa finished at 11am shows my booking and they said sorry he’s left!"
• "A lot of indoor and some outdoor seating and would imagine it would be busy at popular times."
• "The entire dining process was smooth, and Kye's professionalism was evident throughout."
• "All-in-all, it is a dining experience that isn't as good as home cooked, but is convenient and fair value compared to other options."
• "It is a spacious and comfortable area."
• "Food was incredible and only £6 each, we were served by Paige who was so friendly and kind - thank you !!"
• "The atmosphere was calm in the restaurant and the food was amazing as always."

Cons:

• "Service was very slow and staff at food service counter very unhelpful pretending that didn't hear requests or not giving information on how long wait for food was and some of the food was cold plus coffee was cold."
• "Female toilets were a disgrace.. One flooded and one covered in a whole loo roll."
• "Had to wait ages at front desk with no apology."
• "Manager far from helpful, hardly any food out, and what was available was dry."
• "Once Velma finally acknowledged she took our orders while yelling across the bar at other customers."
• "Only giving 1 star and this is for our server."
• "This has always been my favourite place to eat, but we went yesterday evening for a treat and I was shocked to find it had really gone downhill."