Pier One Reviews Summary

Location and View

Pros:

• "Being right by Plymouth Sound, the location made a perfect backdrop for our Wedding."
• "The view is unbeatable and - despite many comments - their prices are competitive."
• "Good food, great service with arguably the best views in Plymouth."
• "The view was mesmerizing and the customer service was timely regardless of a full house."
• "One of my favorite spots in Plymouth, overlooking the sea and drakes island."
• "All these photos taken from pier one while I was sat enjoying what I can only say was a magnificent burger."
• "The setting of this resteraunt was absolutely beautiful."
• "Pier One has great views and for the able bodied is easier to access than The Terrace."

Cons:

• "Service wasn’t great nor child friendly. No help was provided while being navigated to a difficult seat, chairs were in the way."
• "Very disappointed. I know they were busy but the standard of cleanliness left a lot to be desired."
• "Unfortunately the food is no different than your average take away but 5 start for the location and view."
• "View lovely as was one of the waiters, other one clearly didn’t want to be there."
• "Stunning location and view. However the service wasn't great."
• "Service and food doesn't match. Our breakfasts had frozen avocado and spinach."
• "Excellent food, the restaurant has the best view in the world. Have marked it down one star due to smoking being allowed."
• "The location is great but the service and food doesn't match."

Food and Drink Quality

Pros:

• "The food was fantastic, the service second to none."
• "The food exceeded expectations and was priced fairly."
• "The food itself was tasty and fresh even though it was a quiet Wednesday."
• "The food was delicious and I couldn't fault it in any way, full of flavour."
• "Had a lovely lunch today with my daughter. Baked camembert and a Caesar Salad with chicken and Bacon, most excellent."
• "The Halloumi Fries were buttery, Salad was fresh, and the Cod Sandwiches were heavenly."
• "Fabulous outdoor restaurant overlooking Plymouth Sound with some indoor seating. The food is too for for."
• "Great food and views, the staff are great."

Cons:

• "The view is amazing, drinks alright, service the slowest ever and food not worth it at all."
• "I had a vegan salad and it was so badly composed, no flavour, oily, made me feel nauseous."
• "We had the chicken and bacon burger, it was so dry and overcooked that it was crunchy."
• "Very disappointing lunch here today. We both had the chicken and avocado salad. Avocado was brown."
• "First time visiting and would recommend to book on line to avoid disappointment."
• "Was visiting Plymouth for a day trip and found this gem of a place."
• "Most of our food was nice enough. Service was pretty spotty."
• "The weather was fantastic, ideal for this restaurant as the views are spectacular."

Service and Staff

Pros:

• "The staff were exceptional. A special thank you to Monika for helping organise our wonderful day."
• "The staff were really helpful and enabled us to enjoy our day without worrying about the needs of our guests."
• "The staff are always polite and friendly; sometimes there is a little wait, but only when it's busy."
• "All the staff are so friendly. Last night I was especially impressed as Sophie our waitress kindly catered for and additional two people."
• "Thank you Sophie for your amazing work on the day itself to make the wedding truly memorable."
• "The staff were attentive and drinks came quickly. The price isn't too bad for the beautiful location."
• "The staff were friendly and helpful. Four of us had brunch and were looking forward to it."
• "The service was spectacularly good Adam looked after us very well."

Cons:

• "Anything we want we had to ask someone to come over, you can't order at the bar and we've been always just waiting there not being seen for a long time."
• "I was alone and simply wanted a beer. I went to the empty bar and was informed to take a seat and I would be served at my table. Nothing."
• "Staff lacked communication and misunderstanding, and incorrect drinks serve as ours was out of stock."
• "The pancakes and eggs benedict went down very well. The staff were friendly and efficient."
• "Waited 25 minutes for our coffees and the restaurant was not busy, the bacon was grey and wasn’t crispy at all."
• "Service was pretty spotty — 1st server who took our order was friendly… but after one of our party mentioned a milk allergy, the server changed most of that order without consulting back with us."
• "Staff made us feel unwelcome from the get-go. Then we were made to move tables and I overheard the server bitching loudly about us to a colleague because we came in with a pushchair."
• "Unfortunately a member of staff thought it the perfect time to boss staff around infront of us before we'd finished placing our drinks order."