Zizzi - Hampton Court Reviews Summary

Customer Service

Pros:

• "Our waitress was very patient and efficient."
• "Friendly staff, all wore masks, felt safe."
• "Staff were excellent & couldn't do enough for us."
• "Lola, in particular, was a fantastic waitress 🌟"
• "Very helpful and friendly staff and great food."
• "All staff greeted everyone even the kitchen staff although very busy had a smile, well done zizzi a lovely evening out."
• "The staff were very understand and served us quickly."

Cons:

• "BAD CUSTOMER SERVICE!! Lady that was serving customers at door VERY RUDE."
• "Service was slow & disjointed (had about 4 or 5 different staff 'serve' us) - none knew anything about where we were in the meal."
• "Service was slow as well."
• "It marked down as the service was appalling, a young girl working Sunday who clearly didn't want to be there."
• "The waiting staff could not have cared less about giving us a good experience. They were offhand, surly and downright rude."
• "Very rude and moody lady at the door didn’t smile and wasn’t interested in having us in restaurant."
• "The take away service is so terrible. The manager is so rude."

Food Quality

Pros:

• "Pizza was absolutely delicious, the service was exceptional and the location was continent."
• "The King Prawn Linguine was actually much spicier than expected but still very nice."
• "The food was delicious and hot. My husband's pizza was huge!"
• "I had an amazing experience at Zizzi. After touring the Hampton Court Castle I ventured into Zizzi and I was greeted with the best customer service."
• "The food was truly delicious. The calamari was a twist of crunchy and a bit chewey."
• "The food was really good though, my chorizo carbonate was beautiful, not overpowered by the chorizo which instead have a lovely smokiness to compliment the pancetta."
• "The food was great but the service was really excellent."

Cons:

• "Starter on the kids menu was pretty poor."
• "Calamari overcooked, pizza toppings a bit scant and pasta sauces too salty."
• "We ordered a pizza which had barely any sauce on it and was undercooked on one side."
• "The food was ok, but nothing special which was disappointing, and expensive for what it was."
• "The gluten free meal which was a bit stingy in size. The salad was very small and the pumpkin wasn’t properly cooked (still crunchy) and there just wasn’t much to it."
• "The food was very very average too, with floppy pizzas and tasteless desserts."
• "The spaghetti bolognaise could have almost passed for a vegetarian dish there was that little meat in it - and the prices were not cheap (circa £16 for the spag bol in question)....."

Ambiance & Location

Pros:

• "The place is nice for a quiet comfortable meal."
• "Nice views across the river and towards Hampton Court Palace."
• "Large, bright and spacious."
• "Very bright, airy restaurant near the Thames. Staff very friendly and food superb."
• "Nice and quiet when we went around 5pm and if anything the service was too good as we were out in an hour!"
• "Very nice place and cozy."
• "The atmosphere was relaxing and the serving was very polite and friendly."

Cons:

• "Despite the fact that the restaurant was at least 50% empty, Louis (trainee manager) refused to allow me to have my table of choice in the front area ..."
• "We were treated with disrespect from the outset, with staff favouring other customers."
• "We were sat so close to other tables it was almost laughable."
• "As usual my 8 year old mixed race daughter and I were given the hostile reception."
• "So sad they went downhill like this :( ... Quality went down so much it’s unacceptable! Undercooked, overcooked - or just burned!"
• "Come on Zizzi sort this out, a flagship restaurant by an iconic tourist attraction like Hampton Court."
• "Chaotic. We have been asked if we want deserts before the mains arrive."

Value & Offers

Pros:

• "Would definitely recommend, and I will likely be going back now that I have 2 for 1 on Tastecard."
• "Never disappointed at HC Zizzi! Food quality and service is always consistent, servers are lovely, prices are fair, and the riverside views are always a bonus."
• "This is part of a chain so we knew what to expect food wise. Reasonable prices and good food."
• "There are many coupons and discount codes available - can be pricey for what it is without one."
• "Also just a google search away was 30% off so its worth looking up 'zizzis vouchers' as they almost always have an offer."
• "Good food, nice staff, sensible prices."
• "Good pizza and a rather large portion for the price."

Cons:

• "Upon arrival we were told that they weren't taking the vouchers as there was some ice skating on at Hampton Court."
• "Not great I was v ill next day stomach upset the only thing I had eaten the day before was at zizi it certainly was not the best tasting spag boll I had tasted."
• "Come on Zizzi... you need to offer a proper spaghetti carbonara... not just a watery yellow sauce."
• "And it’s not that cheap either."
• "The prawn and salmon squewers were a tiny meal with cold rubbery chips."
• "The chefs simply cannot cope with the demand and seem to prioritise these over dining customers I guess due to time penalties."
• "10% service charge added to the bill. Many items were also unavailable from the menu."