Marco Pierre White Reviews Summary

Service and Staff

Pros:

• "Service from staff was exceptional, very attentive and professional and polite."
• "Service was excellent. Even had a complimentary mocktail from staff, very refreshing."
• "Fantastic views of Plymouth sound from the restaurant, welcoming and friendly service."
• "The staff was very supportive and friendly. They helped make the moment special."
• "Staff were very welcoming and attentive. Food was very very good and so, so much better than a well known 5* hotel we previously visited in Cardiff."

Cons:

• "Service was very poor, we had eaten our starters before we had our drinks."
• "Service poor waited 15 mins to be served for a drink as table wasn't ready, dirty glasses taking up half of the bar counter where we was sat."
• "The service was really not good at all with at least 40 minutes or more wait between courses and it wasn't particularly busy."
• "Service poor nobody to greet us on arrival. Had to ask for steak knives, and a glass of wine I ordered."
• "The delivery of the food was slow, and a waitress who was rude to say the least, sought to clear the table whilst my wife and I were still eating."

Food Quality

Pros:

• "The food was phenomenal, the steak was cooked perfectly and seasoned so well."
• "We had amazing dinner. Portions are generous for a good quality restaurant."
• "The food as always was delicious and reasonably priced. The service was good and polite."
• "Fantastic food serve and afternoon teas are to die for highly recommend this."
• "The food was simple, well cooked and well presented. However rather expensive for what it was."

Cons:

• "All can say is what arrived was honestly the worst meal me and my partner have ever had."
• "The lamb was so tough and full of gristle it was literally inedible. Hard uncooked potatoes and cold green beans."
• "Supposedly home baked scones that were clearly from the supermarket along with the wafer thin ham and bread."
• "The worst overpriced food we have ever had, scotch eggs were tasteless two steaks were well done when ordered medium rare."
• "Food was OK, not exceptional. I've had many better meals locally."

Atmosphere and Setting

Pros:

• "Beautiful views. Service was excellent."
• "Fantastic views from the PH floor of the Crowne Plaza. Great ambience and good service."
• "Gorgeous views, lovely prosecco with the afternoon tea."
• "Very disappointed with our visit here today... Very disappointed with the service and how this issue was dealt with."
• "Fantastic setting with incredible views over the city and beyond."

Cons:

• "The atmosphere was not dissimilar to a chain restaurant and the food was good but not exactly what I was expecting."
• "The decor needs a touch up as its looking a little tired."
• "It's got a fantastic view and looks amazing inside. Few things I wasn't happy about."
• "Tbh I was expecting a five star establishment, sadly it only made 3 in my opinion."
• "Expensive for what you get with food. Expected steak to be cooked better instead it was a bit tough and not tender."